Al Etihad Cooperative Insurance Co تعلن عن وظيفة ممثل خدمة عملاء في الخبر

Company Description Al Etihad Cooperative Insurance Co. is a public listed cooperative insurance company in the Kingdom of Saudi Arabia, with a paid-up capital of SAR 500 million and a listing on the Saudi Stock Exchange (Tadawul) under symbol 8170. The company has roots dating back to 1983 through Trade Union in Bahrain and has grown into a leading provider of tailored insurance solutions. Al Etihad is authorized to transact multiple classes of insurance, including general, medical, motor, and protection and savings. With strong regional presence and multiple outlets across the kingdom, the company focuses on being close to customers and delivering high levels of service. A dedicated and experienced team is committed to achieving optimal customer satisfaction and loyalty.

Role Description This is a full-time, on-site Customer Service Representative role based in Al Khobar. The role involves responding to customer inquiries via phone, email, and in person, providing accurate information on insurance products and services, and resolving issues in a timely and professional manner. The Customer Service Representative will handle policy-related requests such as updates, renewals, and claims support, while documenting interactions in company systems for accurate records. The role also includes coordinating with internal departments to follow up on customer requests, maintaining up-to-date knowledge of Al Etihad’s insurance offerings, and contributing to continuous improvement of customer experience and service processes.

• Strong customer service, customer support, and customer satisfaction skills, with a focus on resolving issues effectively.
• Ability to enhance customer experience and manage customer relationships, with experience in customer service representative roles preferred.
• Excellent communication and interpersonal skills in a professional business environment.
• Proficiency in using customer service software, CRM systems, and basic office applications.
• Attention to detail, strong organizational skills, and the ability to manage multiple inquiries simultaneously.
• Ability to work on-site in Al Khobar and collaborate effectively with cross-functional teams.
• Relevant diploma or bachelor’s degree in business, administration, or a related field is an advantage.
• Experience in insurance, financial services, or a similar regulated industry is a plus.