وظيفة مسؤول خدمات الدعم لدى شركة ALFA Company بالرياض

Company Description ALFA Company is Saudi Arabia’s leading restaurant operator and a six-time winner of the “Best Restaurant in KSA” award, managing well-known brands such as STEAK HOUSE, PIATTO, FIRE GRILL, PIATTO EXPRESS, and CITY FRESH KITCHEN. The company is recognized for strong customer service, high food quality, and deep understanding of the local market. ALFA Company invests continuously in talent and infrastructure, applying best practices in restaurant operations, service excellence, marketing, logistics, human resources, and financial controls. As a subsidiary of Al Faisaliah Group, one of Saudi Arabia’s top diversified enterprises, ALFA Company offers employees the stability and growth prospects of a well-respected regional organization. Team members benefit from working within a culture focused on professional development and operational excellence.

Role Description The Support Service Officer is a full-time, on-site role based in Riyadh, responsible for providing frontline support to restaurant operations and internal stakeholders. This role includes handling service requests, coordinating technical and facility-related support, and ensuring timely resolution of issues that affect day-to-day operations. The Support Service Officer responds to inquiries from restaurant teams, documents and escalates technical or service problems, and follows up to confirm successful completion of support activities. The role involves maintaining accurate records, preparing basic reports, and collaborating with cross-functional teams such as operations, logistics, IT, and HR to support smooth restaurant functioning. The officer is expected to uphold ALFA Company’s standards of service excellence, work within established procedures, and contribute to a positive and efficient workplace environment.

Qualifications

• Candidates should possess strong Interpersonal Skills and Customer Service capabilities to effectively support internal teams and maintain professional relationships.
• Candidates should possess solid Communication skills, including clear verbal and written communication in a professional setting.
• Candidates should possess reliable Technical Support abilities, including basic troubleshooting and coordination with technical teams.
• Candidates should possess sound Analytical Skills to assess issues, identify root causes, and support data-informed decisions.
• Relevant experience in support services, operations, or customer-facing roles in hospitality, retail, or similar environments is beneficial.
• Working proficiency in English; Arabic language skills are an advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks under time constraints.
• Diploma or bachelor’s degree in business administration, hospitality management, information technology, or a related field is preferred.