وظيفة خدمة عملاء لدى Impact في الرياض

About the job

The Customer Experience is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience. The ideal candidate is customer-focused, proactive, and able to adapt to different customer service channels and operational needs.

Key Responsibilities

• Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).
• Ensure timely and professional resolution of customer issues and complaints.
• Maintain accurate records of customer interactions and follow up when needed.
• Collaborate with internal teams to improve processes and customer experience outcomes.
• Identify recurring customer issues and provide suggestions for service improvement.
• Support customer retention and satisfaction initiatives.
• Ensure compliance with company policies, service standards, and quality guidelines.
• Contribute to reporting and tracking customer satisfaction and service performance. 

Qualifications & Requirements 

• Any Educational background or relevant experience in customer service, customer experience, or related roles.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and manage multiple tasks.
• Proficiency in MS Office and customer service tools/CRM systems (preferred).
• Arabic - English. 

Skills & Competencies 

• Customer-first mindset
• Professional communication
• Time management and organization
• Adaptability and teamwork
• Conflict resolution
• Basic reporting and data handling
• Marketing & Client Acquisition