Jobgether تعلن عن وظيفة أخصائي نجاح العملاء - علوم الأغذية في السعودية
Customer Success Specialist - Food Science
🏢 Jobgether
تفاصيل الوظيفة
هذه الوظيفة مقدمة من Jobgether بالنيابة عن شركة شريكة، وتستهدف أخصائي نجاح العملاء في مجال علوم الأغذية (Customer Success Specialist - Food Science) في المملكة العربية السعودية، وهي فرصة عمل عن بُعد.
نبذة عن الوظيفة
هذه الفرصة عن بُعد مثالية لمحترف يركز على العملاء ويستمتع ببناء علاقات طويلة الأمد مع العملاء مع دعم الأعمال في الصناعات المنظمة. في هذا الدور، ستكون نقطة الاتصال الرئيسية طوال رحلة العميل، وتقديم إرشادات استشارية، وتنسيق المشاريع، وضمان تجربة عميل ممتازة من الاستفسار إلى الإنجاز. ستتعاون مع فرق متعددة لتقديم حلول الاختبارات المعملية ووضع العلامات، مع مساعدة العملاء على فهم المعلومات التقنية بطريقة واضحة وعملية. يجمع المنصب بين نجاح العملاء، والمبيعات الداخلية، وتنسيق المشاريع في بيئة عن بُعد ديناميكية حيث التنظيم والاستجابة والتواصل ضرورية.
المهام والمسؤوليات
- الرد الفوري على الاستفسارات الواردة عبر الويب والهاتف مع العمل كنقطة الاتصال الرئيسية للعملاء.
- إجراء محادثات استشارية لفهم أهداف العملاء والتوصية بالاختبارات المعملية المناسبة، ووضع العلامات، والخدمات ذات الصلة.
- إعداد وتقديم ومتابعة المقترحات مع توجيه الفرص المؤهلة خلال عملية البيع.
- إدارة علاقات العملاء بعد بدء المشروع من خلال تنسيق الإعداد، والجداول الزمنية للمشروع، وتحديثات الحالة، وتسليم التقارير، وأنشطة المتابعة.
- التعاون مع الفرق الداخلية لضمان توافق الاختبارات المعملية، ومشاريع وضع العلامات، والتزامات العملاء.
- مراقبة تقدم المشروع، ومعالجة أسئلة العملاء، وحل استفسارات الفوترة الروتينية، والحفاظ على توثيق دقيق داخل أنظمة CRM وإدارة المشاريع.
- تحديد فرص الخدمات الإضافية مع الحفاظ على علاقة مستشار موثوق مع العملاء.
- المساهمة بملاحظات العملاء وأفكار تحسين العمليات لتعزيز جودة الخدمة وتجربة العملاء بشكل عام.
الشروط والمتطلبات
- خبرة لا تقل عن 5 سنوات في نجاح العملاء، إدارة الحسابات، المبيعات الداخلية الاستشارية، تطوير الأعمال، أو أي دور آخر موجه للعملاء.
- خبرة مثبتة في إدارة حسابات عملاء متعددة، وفرص مبيعات، ومشاريع متزامنة مع اهتمام استثنائي بالتفاصيل.
- مهارات تواصل ممتازة باللغة الإنجليزية كتابةً وتحدثًا مع نهج احترافي ومركز على العملاء.
- القدرة على فهم الخدمات التقنية وترجمة المفاهيم المعقدة إلى إرشادات عملية سهلة الفهم.
- خبرة في استخدام منصات CRM مثل HubSpot، بالإضافة إلى أدوات الفوترة مثل QuickBooks أو برامج مكافئة.
- إتقان قوي لـ Microsoft Outlook وExcel وWord وTeams ومنصات إدارة المشاريع.
- القدرة على العمل بشكل مستقل ضمن بيئة عن بُعد تعاونية مع الحفاظ على شعور قوي بالإلحاح والمساءلة.
- التوفر للعمل بدوام كامل خلال ساعات العمل بالتوقيت الجبلي (MST) أو توقيت المحيط الهادئ (PST).
- الخبرة في علوم الأغذية، الاختبارات المعملية، تصنيع الأغذية، المكملات الغذائية، أغذية الحيوانات الأليفة، أو أي صناعة منظمة أخرى مفضلة.
- معرفة لوائح وضع العلامات الغذائية، ولوحات الحقائق الغذائية، ومتطلبات FDA أو USDA أو AAFCO تعتبر ميزة.
المزايا
- وظيفة عن بُعد بدوام كامل مع مرونة العمل من أي مكان.
- فرصة لإدارة علاقات العملاء في بيئة استشارية بدون اتصالات باردة.
- التعرض للاختبارات المعملية، وعلوم الأغذية، والامتثال التنظيمي، ومشاريع وضع العلامات على المنتجات.
- ثقافة فريق تعاوني مع تفاعل وثيق عبر فرق نجاح العملاء والعمليات والتقنية.
- مجموعة تقنية حديثة تشمل HubSpot وMonday.com وQuickBooks وMicrosoft Office وMicrosoft Teams.
- فرصة لتطوير الخبرة في قطاع علوم الأغذية والامتثال التنظيمي.
- حزمة تعويضات تنافسية بناءً على المؤهلات والخبرة.
عرض النص الأصلي للإعلان
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist - Food Science based in Saudi Arabia.
This remote opportunity is ideal for a customer-focused professional who enjoys building lasting client relationships while supporting businesses in regulated industries. In this role, you will serve as the primary point of contact throughout the customer journey, providing consultative guidance, coordinating projects, and ensuring an outstanding client experience from inquiry to completion. You will collaborate with cross-functional teams to deliver laboratory testing and labeling solutions while helping customers understand technical information in a clear and practical way. The position combines customer success, inside sales, and project coordination in a dynamic remote environment where organization, responsiveness, and communication are essential. This is an excellent opportunity to make a meaningful impact by helping customers achieve compliance and successfully bring products to market.
Accountabilities
As a Customer Success Specialist, you will own the customer relationship from the initial inquiry through project completion, ensuring a seamless and high-quality experience. Your responsibilities will include:
The ideal candidate combines customer relationship management expertise with strong organizational skills and the ability to communicate technical information effectively. Candidates should possess:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This remote opportunity is ideal for a customer-focused professional who enjoys building lasting client relationships while supporting businesses in regulated industries. In this role, you will serve as the primary point of contact throughout the customer journey, providing consultative guidance, coordinating projects, and ensuring an outstanding client experience from inquiry to completion. You will collaborate with cross-functional teams to deliver laboratory testing and labeling solutions while helping customers understand technical information in a clear and practical way. The position combines customer success, inside sales, and project coordination in a dynamic remote environment where organization, responsiveness, and communication are essential. This is an excellent opportunity to make a meaningful impact by helping customers achieve compliance and successfully bring products to market.
Accountabilities
As a Customer Success Specialist, you will own the customer relationship from the initial inquiry through project completion, ensuring a seamless and high-quality experience. Your responsibilities will include:
- Responding promptly to inbound web and phone inquiries while serving as the primary point of contact for customers.
- Conducting consultative conversations to understand customer objectives and recommend appropriate laboratory testing, labeling, and related services.
- Preparing, presenting, and following up on proposals while guiding qualified opportunities through the sales process.
- Managing customer relationships after project initiation by coordinating onboarding, project timelines, status updates, report delivery, and follow-up activities.
- Collaborating with internal teams to ensure laboratory testing, labeling projects, and customer commitments remain aligned.
- Monitoring project progress, addressing customer questions, resolving routine billing inquiries, and maintaining accurate documentation within CRM and project management systems.
- Identifying opportunities for additional services while maintaining a trusted advisor relationship with customers.
- Contributing customer feedback and process improvement ideas to enhance service quality and the overall customer experience.
The ideal candidate combines customer relationship management expertise with strong organizational skills and the ability to communicate technical information effectively. Candidates should possess:
- At least 5 years of experience in customer success, account management, consultative inside sales, business development, or another customer-facing role.
- Proven experience managing multiple customer accounts, sales opportunities, and concurrent projects with exceptional attention to detail.
- Excellent written and verbal English communication skills with a professional and customer-focused approach.
- Ability to understand technical services and translate complex concepts into practical, easy-to-understand guidance.
- Experience using CRM platforms such as HubSpot, along with invoicing tools like QuickBooks or equivalent software.
- Strong proficiency with Microsoft Outlook, Excel, Word, Teams, and project management platforms.
- Ability to work independently within a collaborative remote environment while maintaining a strong sense of urgency and accountability.
- Availability to work full-time during Mountain Standard Time (MST) or Pacific Standard Time (PST) business hours.
- Experience in food science, laboratory testing, food manufacturing, dietary supplements, pet food, or another regulated industry is preferred.
- Knowledge of food labeling regulations, nutrition facts panels, FDA, USDA, or AAFCO requirements is considered an advantage.
- Full-time remote position with the flexibility to work from anywhere.
- Opportunity to manage customer relationships in a consultative, non-cold-calling environment.
- Exposure to laboratory testing, food science, regulatory compliance, and product labeling projects.
- Collaborative team culture with close interaction across customer success, operations, and technical teams.
- Modern technology stack including HubSpot, Monday.com, QuickBooks, Microsoft Office, and Microsoft Teams.
- Opportunity to develop expertise within the food science and regulatory compliance sector.
- Competitive compensation package based on qualifications and experience.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
المصدر: LinkedIn - أُضيفت للموقع في 24 يوليو 2026