وظيفة مدير تدريب التجزئة لدى O100 في الرياض

Job Title: Training Manager

Company: O-100

Location: Riyadh, Saudi Arabia

About O-100:

O-100 is a niche luxury fragrance retail and distribution brand renowned for its exclusive approach, exceptional customer experience, and curated selection of world-class fragrance brands. As O-100 continues its expansion, developing retail talent and elevating selling excellence remain central to delivering a consistently outstanding customer experience.

Role Overview:

The Training Manager plays a key, hands-on role in shaping retail excellence across the O-100 network. This position is deeply rooted in the field and designed for someone with a true passion for luxury retail and fragrances, who understands the realities of the shop floor and enjoys developing people through presence, coaching, and example.

The role focuses on strengthening selling skills, customer engagement, and clienteling excellence through practical training and proven selling techniques. The Training Manager works closely with store teams, management, and international brand partners to ensure O-100’s standards are consistently delivered.

This role is particularly well suited to candidates with experience as Store Managers or Senior Retail Leaders who are eager to move into a broader people development role while remaining close to the business and the field.

Responsibilities:

• Design and deliver engaging, practical, and impactful training programs focused on:
• Luxury fragrance knowledge and olfactory storytelling
• Brand values and customer experience standards
• Advanced selling techniques, conversion, and upselling
• Clienteling, relationship-building, and loyalty development
• Spend the majority of time in the field, conducting in-store coaching, observations, and follow-ups to reinforce training and drive performance.
• Develop retail teams’ selling confidence, commercial mindset, and service excellence, ensuring a consistent and elevated customer journey.
• Collaborate actively with international luxury fragrance brands, acting as a key training partner to ensure brand standards, product knowledge, and storytelling are fully aligned and flawlessly executed in-store.
• Foster and sustain a culture of excellence, passion, and continuous development across all retail teams.
• Play an active role in CRM and clienteling initiatives, ensuring teams are trained to deliver personalized, high-touch, relationship-driven service, aligned with luxury expectations and long-term customer loyalty.
• Participate in VIP events, brand activations, and special client moments, representing O-100 with professionalism, credibility, and elegance.
• Identify development needs and retail talent, supporting career progression and succession within the organization.
• Track training effectiveness and adapt programs based on store performance, feedback, and business priorities.
• Maintain limited office-based responsibilities related to training planning, coordination, reporting, and alignment with management.

Requirements:

• Strong passion for luxury retail and fragrances — essential.
• Proven experience in retail training, store management, or senior retail leadership, ideally within luxury, beauty, or fragrance.
• Solid knowledge of selling techniques, customer psychology, and performance coaching.
• Comfortable working primarily in the field, with frequent travel between stores.
• Flexible, hands-on, and adaptable to different store environments and team profiles.
• Experience working with international luxury brands and respecting brand standards.
• Excellent communication, interpersonal, and presentation skills.
• Fluent in English and Arabic.
• Based in Riyadh or willing to relocate.

Why Join O-100?

• Join a fast-growing luxury retail brand with strong ambitions.
• Play a visible and influential role in shaping retail culture and selling excellence.
• Work closely with prestigious international fragrance houses.
• A role designed for true retail professionals — dynamic, field-driven, and impactful.

Join us at O-100 and elevate excellence in luxury fragrance retail.