وظيفة أخصائي دعم فني شاغرة لدى COMPUSET في مكة جدة

CompuSet is a growing and customer-focused company dedicated to simplifying the process of finding, purchasing, renting, and maintaining software. Recognizing the importance of efficient IT infrastructure, CompuSet provides reliable solutions tailored to meet the evolving needs of modern businesses. Committed to excellence, the company strives to be the trusted choice for IT services. CompuSet fosters a collaborative and supportive environment, ensuring both customer satisfaction and team success.

This is a full-time on-site role for a Technical Support Specialist based in Jeddah. The Technical Support Specialist will provide technical assistance to clients, resolve hardware and software issues, ensure customer satisfaction, and maintain detailed logs of reported issues. Responsibilities also include diagnosing technical problems, offering timely solutions, guiding users through troubleshooting steps, and escalating complex cases when required. Additionally, the role involves engaging with customers to enhance their experience and build lasting relationships.

• Proficiency in Technical Support and Troubleshooting for hardware and software issues
• Strong Customer Support and Customer Satisfaction skills, ensuring positive client interactions
• Excellent Analytical Skills to diagnose and resolve complex technical problems
• Strong communication abilities to clearly explain technical concepts to non-technical users
• Ability to work on-site in Jeddah and address customer needs in a timely manner
• Prior experience in IT support roles is an advantage
• Relevant certifications (e.g., CompTIA, ITIL) are a plus