VAYANA ڤــايــانــا تعلن عن وظيفة مساعد إداري لخدمة العملاء في الرياض

Customer Service and Administrative Assistant

Company Description

VAYANA is a mental health clinic dedicated to providing evidence-based, culturally responsive psychological care through both in-person and digital services. Our mission is to support emotional well-being, personal growth, and access to quality mental health care in a compassionate and professional environment.

Role Description

We are seeking a full-time, on-site Customer Service and Administrative Assistant to join our team in Riyadh.

This role is responsible for welcoming clients, coordinating daily administrative and customer service operations, managing appointments, and ensuring a professional, warm, and confidential client experience. The successful candidate will support clinicians and management with administrative tasks while helping maintain smooth day-to-day clinic operations.

Key Responsibilities

• Welcome and assist clients professionally and courteously

• Manage appointment scheduling, confirmations, and follow-ups

• Respond to phone calls, emails, WhatsApp messages, and client inquiries

• Coordinate with clinicians regarding schedules and operational matters

• Maintain accurate client records and administrative documentation

• Support daily clinic operations and administrative processes

• Assist with data entry, reporting, and document preparation

• Contribute to a positive and seamless client experience

Qualifications

Customer Service & Communication

• Excellent interpersonal, verbal, and written communication skills

• Ability to interact professionally, empathetically, and respectfully with clients and colleagues

Administrative & Organizational Skills

• Strong organizational abilities and attention to detail

• Ability to manage multiple tasks and priorities effectively

Technology & Digital Literacy

• Proficiency in Microsoft Office and common digital communication tools

• Ability to learn clinic management and CRM systems

Language Skills

• Professional proficiency in Arabic and English, both spoken and written

Professionalism & Confidentiality

• High level of discretion, reliability, and confidentiality

• Ability to handle sensitive situations professionally

What You’ll Bring

• A positive and professional attitude

• Strong organizational and time-management skills

• Excellent customer service abilities

• Ability to thrive in a fast-paced environment

• Genuine interest in supporting mental health services

• استقبال المستفيدين والترحيب بهم وتقديم ال</p>دعم اللاز