وظيفة دعم عملاء (باللغة العربية) عن بعد شاغرة لدى Re Cruit Lytics Hire في المدينة

About the Role

We are seeking an Arabic-speaking Customer Support Specialist to provide high-quality assistance to customers while ensuring clear communication and effective issue resolution. This remote role is ideal for bilingual professionals who enjoy helping customers, solving problems, and delivering exceptional service experiences.

In this position, you will communicate with Arabic-speaking customers, respond to enquiries, document interactions, and support customer satisfaction goals. The successful candidate will combine language skills with strong service abilities to provide accurate information, resolve concerns, and maintain positive customer relationships.

Key Responsibilities

• Provide customer support in Arabic and English when required.
• Respond to customer enquiries through phone, email, chat, or online platforms.
• Deliver accurate information and guidance to customers.
• Document customer conversations and update support records.
• Resolve issues efficiently while maintaining professionalism.
• Escalate complex concerns according to procedures.
• Maintain customer confidentiality and data security.
• Support customer experience improvement initiatives.
• Follow service standards and communication guidelines.
• Meet productivity and quality targets.

Requirements

• Fluency in Arabic and strong English communication skills.
• Excellent customer service abilities.
• Strong written and verbal communication.
• Ability to manage customer concerns professionally.
• Good computer literacy.
• Ability to work independently remotely.
• Strong attention to detail.
• Reliable internet connection.

Qualifications

• High school diploma or equivalent.
• Previous customer support, call centre, translation, or client service experience preferred.
• Experience using CRM or customer support systems is an advantage.
• Bilingual candidates with strong communication skills are encouraged to apply.

Benefits

• Remote work opportunity.
• Flexible scheduling.
• Language skill development.
• Paid training and onboarding.
• Competitive compensation.
• Career advancement opportunities.
• Supportive multicultural work environment.
• Professional growth opportunities.

Equal Opportunity Statement

We are committed to building an inclusive workplace that recognises the value of different backgrounds, experiences, and perspectives. Qualified candidates are considered based on their skills, qualifications, and ability to perform the role. We provide equal opportunities and do not discriminate based on race, colour, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.