وظيفة مستشار عملاء MIU MIU شاغرة لدى Prada Group في جدة
MIU MIU Client Advisor
🏢 Prada Group
تفاصيل الوظيفة
انضم إلى مجموعة Prada الرائدة في عالم الأزياء الفاخرة كمستشار عملاء لعلامة Miu Miu في مكة وجدة، السعودية. ستكون سفيرًا للعلامة التجارية، وتضمن تجربة عملاء استثنائية لا تُنسى، وتضع العميل في صميم كل ما تفعله.
المهام والمسؤوليات
- وضع العميل في المركز، وخلق بيئة ترحيبية والسعي لتلبية جميع احتياجاته وطلباته، وتقديم خدمة ممتازة وفقًا لـ 'مراسم رحلة العميل'.
- التحفيز لتجاوز أهداف المبيعات الفردية وتعزيز الأداء البيعي الشخصي للمساهمة في نجاح المتجر بأكمله.
- التحفيز لتجاوز مؤشرات الأداء الرئيسية، وضمان أعلى جودة للمبيعات وخدمة العملاء.
- إظهار معرفة ممتازة بالمنتجات بالإضافة إلى تاريخ وثقافة وهوية برادا / ميو ميو.
- تسجيل بيانات العملاء في نظام CRM الخاص بالشركة بهدف التواصل معهم، والحفاظ على العلاقات وتطويرها لتقديم نهج مخصص واستغلال الفرص المستقبلية.
- متابعة العملاء باستخدام أدوات CRM لتعزيز العلاقة طويلة الأمد معهم.
- استضافة وإجراء المواعيد سواء حضورياً أو عبر الاستفادة من التكنولوجيا لإجراء مواعيد افتراضية.
- تبني وتعزيز عقلية القنوات المتعددة (Omni Channel).
- بناء وصيانة معرفة واسعة بعالم الأزياء الفاخرة من خلال متابعة اتجاهات الموضة والمنافسين باستمرار، بهدف مناقشتها مع العملاء وتقديم النصائح.
- تحمل مسؤولية حل شكاوى العملاء بالتعاون مع المدير المباشر وفريق خدمة العملاء عند الضرورة.
- التعامل مع المنتجات بأعلى درجات العناية والاحترام.
- استخدام الأدوات الرقمية للشركة بنشاط لتقديم تجربة فاخرة متكاملة وشاملة.
- العمل بتكامل مع فريق المخزن (Back of House)، والمشاركة في العمليات اليومية للمتجر والحفاظ على تنظيم غرفة التخزين.
- العمل وفقًا لإجراءات الشركة المتعلقة بالمبادئ التوجيهية التشغيلية وإجراءات المخزون، بالإضافة إلى الأمان، وإدارة النقد، والخدمات اللوجستية، وجميع أنشطة التقارير الرئيسية المطلوبة من الإدارة المركزية، وضمان تنفيذ سياسات وإجراءات الشركة بشكل استباقي.
- العمل كفريق والتعاون مع الزملاء، وتعزيز التواصل المفتوح والبناء لضمان تجربة استثنائية متسقة والمساهمة في بيئة عمل إيجابية تحتضن قيم التنوع والشمولية.
عرض النص الأصلي للإعلان
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Summary/purpose
AsMiu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada / Miu Miu Brand.
You hold yourself accountable to achieve your individual and store sales target, acting as proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.
Responsibilities
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Job Summary/purpose
AsMiu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada / Miu Miu Brand.
You hold yourself accountable to achieve your individual and store sales target, acting as proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.
Responsibilities
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
- Demonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA;
- Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
- Follow up with the Clients, using the CRM tools, in order to strengthen thelong term relationship with clients;
- Host and conduct appointments either in presence or leveraging technology to do virtual appointments;
- Embrace and promote the Omni Channel mindset;
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises;
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
- Operate with the highest level of care and respect for the Products;
- Utilize Company digital tools actively to offer a complete and integrated luxury experience;
- Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
المصدر: LinkedIn - أُضيفت للموقع في 30 يوليو 2026