Mayar Foods تعلن عن وظيفة مساعد مدير - عمليات الجودة في الشرقية السعودية

Job Summary

Assistant Manager - Quality Operations is responsible for leading quality control operations in KSA and governing supplier and QC performance in India. The role focuses on ensuring compliance with food safety standards, monitoring AL Maha & the supplier performance, and driving operational quality excellence across warehouses and supply chain operations.

Job Responsibilities

India Supplier Quality Governance

• Own and enforce the accuracy, integrity, and compliance of all QC reports from Al Maha Team and third-party laboratories; challenge every discrepancy and drive corrective actions to closure
• Conduct periodic supplier audits and inspections at origin, including random sampling and on-site verification of milling, processing, and storage practices
• Challenge Al Maha and supplier compliance with agreed SLAs and quality standards at every stage of the supply chain
• Lead formal performance reviews with Al Maha; enforce accountability and implementation of corrective actions
• Identify deviations and inconsistencies in supplier reports, escalate critical issues, and maintain an audit trail of all findings and resolutions
• Conduct regular visits to India to engage directly with Al Maha and suppliers, validate on-ground quality practices, and represent Mayar’s quality standards

Supplier Qualification & Performance Management

• Support supplier qualification and evaluation processes, including audit participation, data analysis, and scorecard development
• Track and report supplier performance metrics: defect rates, complaints, SLA compliance, and rejection rates
• Drive corrective and preventive actions (CAPAs) with suppliers and monitor implementation to closure
• Ensure raw material quality consistency across batches, origins, and suppliers
• Coordinate with procurement and the Al Maha Team to address supplier-related quality concerns and supply risks
• Maintain and continuously improve the Supplier Quality Management framework, including evaluation criteria and audit protocols

Quality Issue Management & Escalation

• Own the tracking and resolution of all supplier-related quality deviations, complaints, and non-conformities
• Lead root cause analysis (RCA) for recurring supplier quality failures, coordinating with relevant internal and external stakeholders
• Ensure all critical supplier issues are escalated promptly and documented with full corrective action records
• Prepare and present supplier quality performance reports to senior management on a regular basis

Continuous Improvement - Supply Chain Quality

• Identify systemic quality gaps in the India supply chain and design corrective programmes
• Drive initiatives to reduce rejection rates, reprocessing costs, and inbound quality variability
• Standardise supplier audit criteria, QC reporting formats, and inspection protocols across all origins
• Leverage quality trend data to recommend data-driven improvements that enhance inbound product consistency

KSA Warehouse Quality Oversight

• Monitor compliance with quality standards across KSA warehouse operations (storage, handling, and hygiene)
• Conduct periodic field visits to warehouses to verify execution of quality standards and identify gaps
• Validate integrity of warehouse inspection reports, fumigation records, and quality documentation; escalate discrepancies to the Manager

Laboratory Operations Supervision

• Supervise daily lab operations, ensuring all testing is conducted per approved SOPs and standards
• Review and validate test results for raw materials and finished goods prior to final reporting
• Ensure calibration, maintenance, and proper utilisation of laboratory equipment
• Guide lab technicians in troubleshooting test-related issues

Leadership & Cross-functional Coordination

• Act as deputy to the Senior Quality & Transformation Manager; make operational quality decisions in manager’s absence
• Lead quality reviews and escalation forums
• Coordinate with warehouse, procurement, operations, and sales teams on quality alignment
• Provide technical quality input to customer-related quality queries when required

Job Requirements

• Bachelor’s degree in food science, Food Technology, or related field.
• 4-6 years in supplier quality, QC, or IMS management in an FMCG environment. Experience in rice or grain commodity quality strongly preferred.
• Willingness to travel periodically to India for supplier audits, site visits, and performance.

Desirable Attributes

• Master’s degree; HACCP Practitioner or ISO 22000 Lead Auditor certification.
• Prior experience managing supplier relationships in India or South Asia; familiarity with Al Maha or similar sourcing structures.
• Arabic language is an advantage.