Theeb Rent a Car تعلن عن وظيفة منسق عمليات في الرياض

Job Objective:

To efficiently organize and coordinate business sector vehicle operations by managing delivery, replacement, and regular follow-up procedures, while ensuring the provision of excellent customer service through prompt responses and effective handling of inquiries and issues, thereby enhancing customer satisfaction and ensuring smooth continuity of operations.

Responsibilities & Duties:

1. Receive customers and incoming calls and respond to all inquiries.
2. Follow up daily with customers regarding the delivery of new vehicles, vehicles returned from maintenance, and business sector vehicles.
3. Receive vehicles for contract closure.
4. Review customer-related reports, such as user lists for all leased vehicles.
5. Manage external replacements, including system updates, removing users from primary vehicles, and reassigning them after maintenance completion.
6. Follow up on incoming requests from departments and coordinate with Customer Management regarding damages, tires, or missing documents (e.g., accident reports).
7. Respond to all incoming customer emails promptly without delay.
8. Update and modify user names in the system.
9. Coordinate all customer requests received via email with relevant coordinators and follow up until completion.
10. Coordinate and provide customer service regarding maintenance, breakdowns, and all related concerns.
11. Conduct daily branch inventory and reconcile it with the system, and coordinate with GBS for installing vehicle tracking devices as per system requirements.
12. Monitor daily vehicle statuses (new, ready after maintenance, reserve, out of service) and ensure timely closure.
13. Ensure out-of-service vehicles are sent to maintenance without delay.
14. Notify the user management officially via email of vehicle readiness (new or post-maintenance), and communicate with customers via calls and SMS (all channels together).
15. Conduct daily follow-ups using all the above methods until the vehicle is received.
16. Handle negotiations and resolve customer issues.
17. Monitor daily route lines for the region and ensure they are closed without delay.
18. Follow up and complete periodic vehicle inspections for the purpose of renewing operation cards.