وظيفة خدمة عملاء شاغرة لدى Neat Laundry في الرياض

Job Purpose:

To provide support and assistance to customers, respond to their inquiries, and resolve issues in a way that ensures customer satisfaction and enhances the company’s positive image.

Duties and Responsibilities:

• Handle incoming customer calls and communicate with customers via email or live chat.

• Respond to customer inquiries regarding products or services.

• Manage the company’s social media accounts.

• Monitor comments and messages on social media platforms and respond promptly and professionally.

• Receive and handle customer complaints efficiently to ensure customer satisfaction.

• Record and update customer information in the system.

• Follow up on customer requests and ensure they are fully resolved.

• Prepare weekly reports on customer interactions and analyze results.

• Adhere to approved customer service policies and procedures.

• Contribute to improving service quality through customer feedback and suggestions.

Qualifications:

• Minimum of a high school diploma (Diploma preferred).

• At least 6 months of previous experience in customer service.

• Proficiency in computer skills and Microsoft Office programs.

• English language proficiency is preferred.

Skills:

• Excellent verbal and written communication skills.

• Ability to solve problems and make decisions.

• Patience, tact, and the ability to deal professionally with different personalities.

• Strong time management skills and ability to multitask.