وظيفة مدير فندق لدى Elaf Group في مكة وجدة

The Hotel Manager is responsible for the overall operation, financial performance, guest satisfaction, and team leadership of the hotel. The role ensures that all departments operate efficiently, service standards are consistently maintained, revenue opportunities are maximized, and profitability targets are achieved while delivering an exceptional guest experience.

Key Responsibilities

1. Hotel Operations

• Oversee the day-to-day operation of the hotel, ensuring smooth and efficient service delivery.
• Ensure compliance with brand standards, company policies, and local regulations.
• Monitor Front Office, Housekeeping, Engineering, Security, and Food & Beverage operations.
• Conduct regular property inspections to ensure cleanliness, maintenance, and safety standards are maintained.
• Manage guest issues and ensure prompt resolution of complaints.

2. Financial Management

• Exceed budgeted revenue, GOP, and profitability targets.
• Monitor daily, weekly, and monthly financial performance.
• Control departmental expenses and labor costs.
• Review P&L statements and implement corrective actions when required.
• Ensure accurate forecasting and budgeting processes.

3. Revenue & Commercial Performance

• Work closely with Revenue Management and Sales teams to maximize occupancy, ADR, and RevPAR.
• Monitor market trends, competitor activity, and pricing strategies.
• Support local sales initiatives and business development activities.
• Drive direct bookings and guest retention programs.

4. Guest Experience

• Maintain high guest satisfaction scores across all review platforms.
• Ensure service recovery procedures are implemented effectively.
• Monitor guest feedback and implement improvement initiatives.
• Foster a culture of hospitality excellence throughout the hotel.

5. Leadership & People Management

• Lead, coach, and develop department heads and hotel team members.
• Conduct regular performance reviews and training programs.
• Ensure appropriate staffing levels and succession planning.
• Promote employee engagement and a positive workplace culture.
• Enforce company policies and disciplinary procedures when necessary.

6. Health, Safety & Compliance

• Ensure compliance with Ministry of Tourism regulations and licensing requirements.
• Maintain all safety, security, and emergency procedures.
• Ensure compliance with Civil Defense, health, and labor regulations.
• Lead emergency response and crisis management activities when required.

7. Asset Management

• Protect and maintain the hotel's physical assets.
• Develop and execute preventive maintenance plans.
• Identify and recommend capital expenditure requirements.
• Ensure the hotel remains in excellent operational condition.

8. Reporting

• Prepare and submit operational, financial, and commercial reports.
• Conduct monthly business reviews and action planning sessions.
• Monitor key performance indicators and implement improvement initiatives.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum 5 years of hotel management experience, preferably as a Hotel Manager or Operations Manager.
• Strong financial and commercial acumen.
• Experience with PMS systems (i.e. Opera).
• Excellent leadership, communication, and problem-solving skills.
• Fluent in English; Arabic is an advantage.

Core Competencies

• Strong leadership and people management skills with the ability to build, develop, and motivate high-performing teams
• Comprehensive understanding of hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services
• Strategic thinking with strong commercial and business acumen
• Financial management expertise including budgeting, forecasting, cost control, and profit optimization
• Revenue and market awareness with a focus on driving occupancy, ADR, RevPAR, and overall hotel performance
• Guest experience management with a commitment to service excellence and reputation enhancement
• Stakeholder management skills, including owners, corporate office, brand representatives, guests, and external partners
• Strong problem-solving and decision-making abilities in a fast-paced operational environment
• Project management and execution capabilities for operational improvements and hotel initiatives
• Effective communication, negotiation, and conflict resolution skills
• Ability to lead change, drive accountability, and foster a culture of continuous improvement
• Sound understanding of regulatory compliance, health & safety, and risk management within the hospitality industry.

Work Environment:

Indoors: 100%

Working Schedule:

Working Days: 5 Days per Week

Days Off: 2 Days per Week

Working Hours: 8 Hours per Day

Application Deadline:

This position will close on 01 July 2026.