دله الصحية تعلن عن وظيفة أخصائي أول إدراك المرضى في الرياض

Roles and Responsibilities:

Organizational Accountabilities:

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner

Functional Accountabilities:

*  Analyse patient feedback from surveys, complaints, and online platforms to evaluate service perception.

* Identify key themes and root causes behind negative or positive patient sentiment.

* Design and improve tools used to measure patient perception across all touchpoints.

* Coordinate with departments to turn perception insights into improvement initiatives.

* Develop dashboards and reports that track perception KPIs and trends over time.

* Monitor compliance with patient experience standards from MOH, CBAHI, and JCI.

* Provide recommendations to leadership based on perception data analysis.

* Guide junior team members in handling perception data and reporting.

* Liaise with vendors and platforms for patient feedback tools.

Knowledge and Experience:

• 4–6 years in patient experience or healthcare quality roles
• Experience analysing qualitative and quantitative data
• Familiarity with Saudi healthcare regulations and accreditation requirements

Education and Certifications: 

 Bachelor’s degree in Healthcare Administration, Psychology, Communication, or related field