وظيفة مدير علاقات العملاء لدى Bothina Design في الرياض

Job Level: Mid-level

Overall Job Purpose: Acquire new clients (individuals or companies/projects), and build a strong strategic network of relationships with those interested in integrating interior design and furnishing solutions, to achieve the company’s sales targets and expand its market share.

Key Responsibilities and Duties

1. Business Development and Lead Generation

• Identifying and targeting potential clients: Actively researching owners, investors, real estate developers, and consulting offices interested in design and furnishing projects (residential, commercial, hospitality).

• Managing initial outreach: Conducting direct calls and holding introductory meetings with target clients to present the company’s services and strengths.

• Networking and relationship building: Actively attending and participating in specialized exhibitions (such as construction, decor, and furniture exhibitions) and real estate conferences to build a wide network of relationships that bring new investment opportunities.

2. Consulting and Closing Deals

• Understanding client needs: Professionally listening to the requirements of new clients and understanding their budgets and preferences in design and furnishing.

• Preparing and coordinating proposals: Collaborating with the interior design and pricing team to present customized proposals and quotes that meet client expectations and highlight the company’s added value.

• Skilled negotiator: Leading commercial and financial negotiations with new clients and overcoming objections to successfully close deals.

3. Coordination and Follow-up

• Smooth file handoff: Delivering newly acquired projects to the project management/design team clearly and accurately to ensure the agreed-upon vision is executed.

• Building new client loyalty: Ensuring client satisfaction during the early stages of engagement to encourage repeat business and referrals to other clients.

• Data management: Regularly managing and updating records of prospective clients and deals.

Required Skills and Qualifications

Practical Experience:

• At least 3 to 5 years of experience in sales and business development within the fields of interior design, decor, furniture, or real estate development.

Personal and Professional Skills:

• Communication and negotiation skills: The ability to quickly build trusted relationships with different personalities (villa owners, project managers, investors).

• Aesthetic and commercial understanding: Familiarity with the fundamentals of interior design.

• Initiative and persistence: A strong sense of independence and the ability to proactively research opportunities and clients without waiting for referrals.

• Problem-solving ability: High flexibility and solution-oriented thinking when handling objections or complex client requirements.

Educational and Language Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Interior Design, or a related field.

• Fluency in Arabic and English (speaking and writing).