شركة Sahm تعلن عن وظيفة تنفيذي خدمات العملاء في مكة وجدة

Sahm is a leading field execution and merchandising service provider specializing in delivering retail excellence for FMCG brands across Saudi Arabia. Our services include merchandising, retail audits, market intelligence, in-store activations, promotional staffing, and retail execution solutions that help brands improve visibility, availability, and sales performance.

We are looking for a proactive and customer-focused Client Services Executive to manage client relationships, coordinate service delivery, and ensure exceptional customer satisfaction. The role serves as a key link between clients and internal departments, ensuring that client requirements are effectively communicated and executed.

• Manage and maintain strong relationships with assigned clients.
• Act as the primary point of contact for client inquiries and requests.
• Coordinate with internal departments to ensure timely service delivery.
• Prepare client reports, presentations, and meeting minutes.
• Monitor service performance and follow up on client feedback.
• Track and resolve client concerns and operational issues.
• Conduct regular client meetings and follow-up communications.
• Ensure all client commitments and service level agreements are achieved.
• Maintain accurate records of client interactions and action plans.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in Client Services, Account Management, or Customer Success.
• Excellent communication skills in English and Arabic.
• Strong presentation and reporting skills.
• Proficiency in Microsoft Office applications.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple clients and priorities effectively.

• FMCG, merchandising, retail operations, or field marketing industry experience.
• Experience working with corporate clients and service-based organizations.