RiDiK تعلن عن وظيفة موظف استقبال في الرياض

Role: SRM Front Desk Analyst

EXP: 0-2yrs

Location: Riyadh, Saudi

Role Overview

The SRM Front Desk Analyst will be responsible for managing supplier-related inquiries, ticket management operations, registration and qualification support, performance coordination, reporting, and stakeholder communication. The role serves as the primary point of contact for suppliers and internal stakeholders, ensuring timely resolution of requests while maintaining compliance with Service Level Agreements (SLAs), quality standards, and operational requirements.

The incumbent must provide professional bilingual support (Arabic and English) and contribute to continuous process improvements and operational excellence initiatives.

Key Responsibilities

1. Ticket Management & Case Handling

• Receive, log, classify, and assign supplier support tickets.

• Route requests to appropriate teams for resolution.

• Monitor ticket progress and follow up until closure.

• Ensure compliance with agreed SLAs and response timelines.

• Escalate critical and high-priority cases as required.

• Maintain accurate ticket records and documentation.

2. Supplier Registration & Profile Management

• Process new supplier registration requests.

• Review and update supplier profile information.

• Verify supporting documents and submitted information.

• Coordinate required updates within SRM and related systems.

• Ensure supplier records remain accurate and up to date.

3. Financial Qualification Support

• Review financial qualification documentation.

• Validate completeness and accuracy of submitted requirements.

• Follow up with suppliers regarding missing or incomplete documents.

• Support status updates and qualification tracking activities.

• Coordinate with relevant stakeholders for approvals and clarifications.

4. Pre-Qualification Administration

• Manage supplier pre-qualification requests.

• Review submitted qualification requirements and supporting documents.

• Coordinate with concerned departments to facilitate evaluations.

• Update qualification outcomes and records in relevant systems.

• Track pending actions and ensure timely completion.

Required Skills & Competencies

• Strong ticket management and case handling experience.

• Experience in Supplier Relationship Management (SRM), Vendor Management, or Shared Services Operations.

• Understanding of supplier registration, qualification, and performance processes.

• Strong customer service and stakeholder management skills.

Technical Skills

• SAP ECC

• SRM Systems

• Remedy Ticketing Tool

• Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Reporting and Dashboard Preparation

• Email and Workflow Management Tools

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, Information Systems, Finance, or related field.

• 2-5 years of experience in Service Desk, Supplier Management, Procurement Operations, Customer Support, or Shared Services.

• Experience working with ticket management systems and supplier support operations.

• Knowledge of procurement and supplier lifecycle processes is preferred.

Language Requirements

• Fluent Arabic (Written & Spoken)

• Fluent English (Written & Spoken)