Anasia Group تعلن عن وظيفة مهندس خدمة (سعودي) في الدمام

Job Purpose

As a Service Engineer, you will play a crucial role in ensuring the successful installation, maintenance, and repair of our products or equipment at customer sites. Your primary focus will be to deliver exceptional service and support to our customers, ensuring their satisfaction and maintaining strong relationships.

Responsibilities

1)     Installation, Maintenance, and Repair:

a.     Perform installation, commissioning, and testing of products or equipment at customer sites, ensuring proper functionality and adherence to specifications.

b.     Conduct routine maintenance, inspections, and repairs of products or equipment to ensure optimal performance and minimize downtime.

2)   Customer Service and Support:

a.     Respond promptly to customer service requests, troubleshooting and resolving technical issues in a timely and effective manner.

b.     Provide on-site training to the customers

c.     Provide training to customers on the operation and maintenance of products or equipment, ensuring their proper and safe usage.

d.     Collaborate with cross-functional teams, including sales, engineering, and customer support, to address customer needs and provide comprehensive solutions.

e.     Communicate with the customer daily to ensure satisfaction and implement any necessary corrective actions.

3)   Continuous Improvement and Documentation:

a.     Proactively identify opportunities for service improvement, including developing and implementing preventive maintenance programs and recommending product enhancements.

b.     Maintain accurate records of service activities, including service reports, maintenance schedules, and equipment documentation.

c.     Create and maintain service information in the company enterprise database

4)   Team Leadership and Collaboration:

a.     Lead and work with technicians effectively.

5)   Safety Compliance:

a.     Adhere to safety protocols and guidelines when working at customer sites, ensuring the well-being of yourself and others.

Job Specifications         

·       Bachelor's degree in Engineering or a related technical field. A Master's degree is a plus.

·       Proven experience from 2 to 4 years as a Service Engineer or in a similar technical support role, preferably in the industry or equipment sector.

·       Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot technical issues effectively.

·       Excellent communication and interpersonal skills, with the ability to build rapport and effectively interact with customers.

·       Proficiency in reading and interpreting technical manuals, schematics, and drawings.

·       Strong organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.