وظيفة أخصائي نجاح العملاء لدى هاتف في الرياض

Company Description Hatif is reinventing the business phone for modern teams by turning one unified company number into hundreds of lines inside a single app. The platform replaces traditional SIM cards, devices, and scattered WhatsApp numbers with shared threads, internal comments, and smooth handoffs that keep teams aligned. Calls and WhatsApp messages are routed, shared, and managed in one place, accessible on any device. With no SIM cards, wiring, or extra hardware, Hatif brings the company number into the cloud so every team member can carry it in their pocket. The product is built for organizations that want centralized, reliable, and scalable customer communication.

Role Description The Customer Success Specialist is a full-time, on-site role based in Riyadh, Saudi Arabia. This role focuses on guiding new and existing customers through onboarding, training, and everyday use of Hatif, ensuring they gain maximum value from the platform. Daily tasks include responding to customer inquiries, troubleshooting issues, documenting solutions, and proactively monitoring accounts to improve adoption and satisfaction. The specialist will collaborate with product and support teams to share customer feedback, refine workflows, and contribute to a consistent, high-quality customer experience. The role also involves preparing knowledge base content, conducting product demos, and identifying opportunities to upsell or expand usage in alignment with customer needs.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support, with a focus on building trust and long-term relationships.
• Demonstrated ability to drive Customer Satisfaction through empathetic listening, problem-solving, and timely follow-up.
• Excellent Communication skills, both written and verbal, to explain technical concepts in a clear, accessible way.
• Solid Analytical Skills to interpret usage data, identify patterns, and recommend actions that improve customer outcomes.
• Experience in SaaS, telecom, or customer experience platforms is a plus.
• Ability to work collaboratively with cross-functional teams and manage multiple customer accounts at once.