وظيفة أخصائي تقنية معلومات (مبتدئ إلى متوسط) لدى JetzHub في مكة جدة

About the Role

We are looking for a hands-on IT Specialist to manage day-to-day technical operations and user support across the organization. This role sits at the intersection of helpdesk support, system administration, and web platform management.

Key Responsibilities

- Manage and resolve IT support tickets in a timely manner

- Handle user account management including password resets and access permissions

- Provide email support and troubleshoot email delivery and configuration issues via Microsoft 365

- Monitor and resolve website security issues across platforms including GoDaddy, 101domain, & etc.

- Support and maintain the Odoo ERP system, including user troubleshooting and basic configuration

- Coordinate with external vendors and hosting providers when escalation is needed

- Maintain basic network health and connectivity across the office

- Support hardware and software setup for new and existing staff

Requirements

- Diploma or Bachelor's degree in IT, MIS, Computer Science, or a related field

- 2+ years of hands-on IT support experience

- Familiarity with Microsoft 365 administration

- Experience with web hosting platforms (GoDaddy, 101domain, or similar)

- Exposure to Odoo or any ERP system is a plus

- Strong troubleshooting mindset and ability to work independently

- Ability to read and write in Arabic and English