وظيفة مدير مركز اتصال لدى روبيكس للإستشارات في الرياض

Job Summary

We are looking for a Call Center Executive to join our team in Riyadh, Saudi Arabia. The ideal candidate will handle customer calls, answer inquiries, resolve issues, and provide excellent customer service while ensuring a positive customer experience.

Responsibilities

• Answer inbound and make outbound customer calls.
• Respond to customer inquiries and resolve complaints.
• Record customer interactions in the system.
• Follow up on customer requests when needed.
• Escalate complex issues to the relevant team.
• Maintain a high level of customer satisfaction.
• Work closely with internal teams to resolve customer concerns.

Requirements

• Previous experience in a call center or customer service role.
• Excellent communication skills in Arabic and English.
• Strong customer service and problem-solving skills.
• Basic computer skills and experience using CRM systems is a plus.
• Ability to work in a fast-paced environment.
• Positive attitude and team player.