جامعة الملك عبدالله للعلوم والتقنية تعلن عن وظيفة أخصائي صيانة معدات مختبرية في ثول

Job Title: Lab Equipment Specialist (Flow Cytometry & Cell Sorting Instrumentation)

Division/Department: Research Operations

Reports to: Biological Technologies Unit

Position Summary

The Lab Equipment Maintenance Specialist provides professional service and support for laboratory research equipment by performing field service repairs, maintenance, and calibrations. He/she will prepare, plan and complete user maintenance and equipment operation training sessions. The LEM Maintenance Specialist will deliver the highest level of service to maximize equipment uptime while minimizing maintenance costs.

The LEM Maintenance Specialist will work within guidelines established by the LEM Manager and Laboratory Equipment Maintenance Leads and follow established standard operating procedures.

Major Responsibilities

• Respond quickly to maintenance and troubleshooting requests
• Confer with lab equipment operators, manufacturers and local agents to diagnose problems and implement appropriate solutions
• Identify required spare parts, work with the lead to optimize stock level and assist with the ordering process.
• Timely completion of service reports for all maintenance performed
• Maximize insourcing of maintenance activities and coordinate vendor visits, if necessary, while minimizing the equipment downtime.
• Record all service-related activities in field service report.
• Participate in professional development training, seminars, and other activities to remain at a highly competent level of expertise on assigned equipment
• Collaborate with the team to sustain high service levels through workload sharing and cross-training.
• Instruct users on preventative equipment maintenance strategies and proper instrument use
• Provide occasional value-added user training sessions on assigned equipment within your expertise
• Develop and maintain safe habits and practices with regard to safety requirements on-site and in the workshop and report any breaches or concerns on health and safety matters to the appropriate supervisor
• Participate in process improvement project to improve efficiency and increase automation

Competencies

• Demonstrated ability to effectively troubleshoot major electrical and mechanical components of research instruments and equipment and make repairs in a timely manner
• Demonstrated professional customer service skills and etiquette
• Manages a varied workload while under pressure; accomplishing tasks with minimal supervision
• Team player with a flexible can-do attitude
• Excellent problem solving and analytical skills
• Strong planning and organizational skills
• Ability to communicate in a clear and concise manner
• Excellent command of the English language (read, write and speak English)
• Ability to work effectively in a multi-cultural international environment and help foster a cooperative work environment
• Ability to develop high quality Standard Operating Procedures (SOPs)

Qualifications

• Essential: Bachelor’s degree in science or engineering
• Essential: Factory service training in the class of equipment covered by the unit
• Essential: Proficiency with Microsoft Office Suite
• Preferable: Proficiency with using a computerized maintenance management system (CMMS) such as SAP.
• Preferable: Training in quality systems such as ISO 9001:2015, Six Sigma and Lean principles.

Experience

• Minimum of 3 years as a Field Service Engineer or In-House Maintenance Engineer with hands-on experience maintaining and servicing (flow cytometry & cell sorting instrumentation), with completed service-factory training.
• Hands-on experience with Becton Dickinson, Beckman Coulter, Thermo Fisher, or comparable high-end flow cytometry systems.
• Additional experience with other advanced life science platforms, such as liquid handling systems, DNA sequencing platforms like Illumina, or PacBio, is a plus.
• Strong diagnostic skills with the ability to handle the service workload from day one.