وظيفة أخصائي علاقات العملاء لدى SEASON LifeStyle بمدينة الرياض

About Season:

Our  brand that combines fashion and elegance , all women's needs under one store , more than 150 stores around Saudi Arabia.

We have global competitive capabilities that focus on supporting the culture of innovation and entrepreneurship, which has made us a vibrant and successful not only in the in Saudi Arabia but also in GCC countries. We aim to expand our business in the future in order to further sup- port the Kingdom’s vision and goals for 2030, enhancing our commitment to the Kingdom’s development and progress

The B2B Customer Relations Specialist will be responsible of managing clients and business accounts.

Responsibilities:

• Managing long-term relationships with corporate clients and acquiring new ones.

• Receiving and processing customer inquiries, complaints, and orders professionally and efficiently.

• Fulfilling orders, ensuring their necessity, and delivering them.

• Managing sales, trials, and financial relation follow up & overview in a way that suits the client.

• Achieving target prices and establishing a service presence with a dedicated business plan for each account, including contributing to the pricing strategy.

• Updating customer data and documenting all transactions in the Customer Relationship Management (CRM) system.

• Preparing periodic reports on customer performance and satisfaction levels.

• Identifying opportunities to develop and increase sales (upselling and cross-selling) in collaboration with the sales and marketing team.

• Ensuring customer loyalty to increase their success rate.

• Obtaining and following up on payments from specialized research experts according to agreed payment terms.

Essential Skills:

• Customer service.

• Brand management awareness

• Effective interaction.

• Time management and prioritization.

• Teamwork and coordination.

• Report analysis and preparation.

• Problem-solving skills.

• Adherence to deadlines.

Required Qualifications:

• Bachelor's degree or equivalent experience in Business Administration, Marketing, or a related field.

• More than 3 years of experience in B2B customer service, customer management, or customer experience.

• Fluency in both spoken and written Arabic and English.

• Strong relationship-building and customer management skills.

• Proficiency in Microsoft Office applications, especially Excel and Outlook.

• Experience using Customer Relationship Management (CRM) systems.

• • Ability to manage multiple accounts simultaneously under pressure.