جامعة الملك عبدالله للعلوم والتقنية تعلن عن وظيفة مشرف مكتب أمامي فندق في جدة

Company Description Al Khozama Hotel & Residences KAUST is located at Jeddah, Thuwal, the heart of King Abdullah University of Science and Technology (KAUST), close to the university, health centers, and residential areas, making it a convenient destination for guests connected to this leading hub for scientific and technological education and research. The property offers a variety of accommodation options, including elegantly furnished rooms, suites, and luxury residences that meet international standards. Guests can enjoy diverse dining experiences with international cuisine, recreation facilities, and comprehensive business services. The hotel also provides dedicated conference and banquet services for events ranging from intimate gatherings to large corporate functions. A fully equipped gym and a female-only spa further enhance the guest experience with modern fitness and relaxation amenities.

Role Description The Hotel Front Office Supervisor is a full-time, on-site role based in Jeddah at Al Khozama Hotel & Residences KAUST. This role oversees daily front office operations, ensuring smooth check-in and check-out processes, efficient handling of reservations, and a welcoming environment for guests. Responsibilities include supervising front desk team members, coordinating work schedules, training staff on service standards, and monitoring performance to maintain high-quality hospitality. The supervisor handles guest inquiries and concerns, supports VIP and group arrivals, and collaborates with other departments such as housekeeping and concierge to ensure seamless service. The role also involves maintaining accurate records, managing cash and billing procedures, and following hotel policies and safety guidelines.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, coaching, and performance monitoring.
• Candidates should possess experience in receptionist duties and front desk operations, including check-in/check-out and managing guest inquiries.
• Candidates should possess excellent customer service skills, with a focus on hospitality, problem-solving, and maintaining guest satisfaction.
• Candidates should possess reservations-related skills, including booking management, room allocation, and using hotel property management systems.
• Candidates should possess clear and professional communication skills, both verbal and written, and the ability to interact effectively with diverse guests and team members.
• Relevant hotel or hospitality experience in a front office or guest services role; prior experience in a supervisory or senior front desk position is highly beneficial.
• Knowledge of hotel systems (PMS), basic computer literacy, and familiarity with cash handling and billing procedures.
• Ability to work flexible hours, including weekends and holidays, and maintain a professional demeanor in a fast-paced environment.
• Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proficiency in English; additional language skills are an advantage.
• The Knowledge with Cloud Opera.