وظيفة وكيل حجوزات (للسعوديين فقط) شاغرة لدى Accor Global Reservation Centre في منطقة المدينة المنورة
EN - Reservation Agent (Saudi Only)
🏢 Accor Global Reservation Centre
تفاصيل الوظيفة
شركة Accor Global Reservation Centre تعلن عن وظيفة وكيل حجوزات (Reservation Agent) للعمل في فندق Sofitel Shahd Al Madinah، المدينة المنورة (للسعوديين فقط).
المهام والمسؤوليات
- تقديم خدمة استثنائية وودودة وجذابة باستمرار للضيوف.
- ضمان أفضل خيارات للضيف وتعظيم الإيرادات من خلال تقنيات البيع الإضافي (up-selling).
- التوصية بمرافق الفندق ومساعدة الضيوف بالمعلومات والطلبات الخاصة.
- حجز طلبات الغرف، وإدخال قوائم الإشغال، وتحديث المعلومات بدقة في النظام.
الشروط والمتطلبات
- سعودي الجنسية فقط.
- خبرة من 1 إلى 2 سنة في فنادق فاخرة.
- إجادة اللغة الإنجليزية.
- خبرة سابقة في نظام Opera أو نظام مشابه (ميزة إضافية).
- الوظيفة دائمة بدوام كامل.
المهارات المطلوبة
- شخصية تركز على خدمة الضيوف.
- مهارات قوية في التعامل مع الآخرين وحل المشكلات.
- إجادة اللغة الإنجليزية؛ اللغات الإضافية ميزة.
المزايا
- بطاقة مزايا الموظفين التي تقدم خصومات على فنادق Accor حول العالم.
- برامج تعليمية عبر أكاديميات Accor.
- فرصة لتطوير مواهبك والنمو داخل الفندق وحول العالم.
- إمكانية إحداث فرق من خلال أنشطة المسؤولية الاجتماعية للشركات مثل Planet 21.
عرض النص الأصلي للإعلان
- __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
- __vacancyopjusttionswidget.opt-Job Type__ Permanent
- __vacancyopjusttionswidget.opt-Brands__ SOFITEL
- __vacancyopjusttionswidget.opt-Job Category__ Revenue Management & Pricing
Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF93412I
EN - Reservation Agent (Saudi Only)
Region
Luxury & Lifestyle
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Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What Is In It For You:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
Qualifications
Your experience and skills include: English Language - 1-2 year experience in luxury hotels
Guest focused personality is essential
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET YOUR PASSION SHINE
We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.
Learn About Us
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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