وظيفة ضابط دعم تطبيقات لدى SIJIL في الرياض

Key Responsibilities

• Provide first- and second-line support for business applications, responding to incidents and service requests within agreed SLAs.
• Troubleshoot, diagnose, and resolve issues across .NET-based applications, escalating to development teams when needed.
• Write, run, and optimize SQL queries to investigate data issues, generate reports, and support troubleshooting.
• Monitor application performance and system health, proactively identifying and addressing potential problems.
• Log, track, and manage incidents and requests through a ticketing system, ensuring clear documentation and timely updates.
• Support application deployments, patches, and configuration changes in coordination with development and infrastructure teams.
• Liaise with end users to understand issues, communicate progress, and confirm resolution.
• Maintain support documentation, knowledge base articles, and standard operating procedures.
• Participate in root cause analysis and contribute to continuous improvement of application stability.

Required Qualifications & Experience

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• Up to 2 years of experience in application support, technical support, or a similar role (recent graduates with relevant exposure are encouraged to apply).
• Hands-on experience with .NET applications (troubleshooting, log analysis, basic understanding of application architecture).
• Working knowledge of SQL and relational databases (writing queries, joins, basic troubleshooting); experience with Microsoft SQL Server is an advantage.
• Familiarity with incident management and ticketing tools.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication skills and a customer-service orientation.

Preferred / Desirable

• Familiarity with ITIL principles or service management frameworks.
• Basic understanding of monitoring tools and application logging.
• Awareness of release and deployment processes.

Key Competencies

• Patience and a user-focused approach when handling support requests
• Willingness to learn and develop technical skills
• Team collaboration and clear communication