الخطوط الجوية السعودية تعلن عن وظيفة خبير إدارة التغيير (NOC) في الرياض

Hiring: Change Management Expert

📍 Location: Riyadh, Kingdom of Saudi Arabia

🏢 Department: Network Operations Center (NOC)

👤 Reports To: NOC Service Delivery Manager / Operations Manager

About the Role

We are looking for an experienced Change Management Expert to join our NOC team in Riyadh. The successful candidate will be responsible for governing, assessing, coordinating, and monitoring all network changes affecting STC's telecom infrastructure while ensuring compliance with ITIL Change Enablement best practices, customer SLAs, and operational standards.

This role serves as the central coordination point between Operations, Radio, Core, Transport, IP/MPLS, Security, Vendors, and Customer stakeholders to ensure the successful execution of planned network changes with minimal service impact.

Key Responsibilities
Change Governance

• Manage the full lifecycle of network changes in line with ITIL Change Enablement processes.
• Review, validate, and classify Change Requests (CRQs).
• Ensure complete technical, operational, business, and risk information for each change.
• Verify implementation, rollback, testing, and communication plans.
• Ensure compliance with operational standards and contractual obligations.
  

Change Assessment

• Conduct technical and operational impact assessments.
• Evaluate and mitigate service risks.
• Validate maintenance windows and service dependencies.
• Identify and resolve conflicts between concurrent activities.
  

Change Coordination

• Coordinate change implementation across:
• Radio Access Network (2G/4G/5G)
• Core Network
• IP/MPLS
• Transmission
• OSS/BSS
• Field Operations
• Third-Party Vendors
• Lead Change Advisory Board (CAB) meetings.
• Schedule and communicate approved changes to stakeholders.
  

Post-Implementation Review

• Conduct Post Implementation Reviews (PIR).
• Analyze failed or partially successful changes.
• Capture lessons learned and drive process improvements.
• Maintain documentation and audit records.
  

Reporting

Prepare regular reports on:

• Change Success Rate
• Emergency Changes
• Failed and Rolled-Back Changes
• Change Compliance
• Lead Time and Backlog
• Maintenance Window Utilization
• Service Interruptions
• CAB Performance Metrics
• SLA Compliance
  

Required Qualifications

• Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Information Technology, or a related field.
• ITIL 4 Foundation Certification (Mandatory).
• ITIL Practice Manager (Change Enablement) or equivalent preferred.
• PMP, PRINCE2, Cisco, Nokia, Ericsson, Huawei, or Juniper certifications are advantageous.
  

Experience Required

• Minimum 10 years of telecom network operations experience.
• At least 5 years in Change Management within a telecom NOC or Managed Services environment.
• Experience supporting Tier-1 telecom operators is preferred.
• Proven track record managing large-scale network maintenance activities.
  

Key Competencies

• Stakeholder Management
• Communication Skills
• Risk Assessment & Mitigation
• Problem Solving
• Decision Making Under Pressure
• Conflict Resolution
• Leadership & Coordination
• Continuous Improvement Mindset
• Documentation & Reporting Excellence
• Customer Focus
  

Working Conditions

• Based at the STC Network Operations Center in Riyadh.
• Participation in 24×7 operations and on-call support when required.
• Availability during planned maintenance windows, weekends, and public holidays.
• Frequent coordination with customers, vendors, and technical teams.
  

Performance Metrics

• Change Success Rate
• Failed Change Percentage
• Emergency Change Percentage
• SLA Compliance
• CAB Effectiveness
• Approval Cycle Time
• PIR Completion Rate
• Audit Compliance
• Documentation Accuracy

Interested?

📧 Send your CV to: recruitment@nokiasaudi.com