الشركة الوطنية للإسكان تعلن عن وظيفة مدير رعاية الموظفين في المملكة العربية السعودية

JOB PURPOSE

Lead employee care practices, workplace investigations, and continuous improvement initiatives to strengthen organizational engagement, compliance, and employee experience. Drive a fair and supportive work environment through complaint management, lessons learned, and enhanced employee care services.

DUTIES AND RESPONSIBILITIES

GENERAL ACCOUNTABILITY

Policies, Processes & Procedures:

•           Help develop and oversee the implementation of the function’s policies, procedures and controls covering all areas of activity, ensuring all relevant procedural/statutory requirements are fulfilled while delivering high quality and cost-effective results

•           Help direct change management through continuous improvement the function’s systems, processes and practices, proactively taking into account leading practices, changes in the business environment

•           Develop and implement relevant Service Level Agreements (SLAs) with other functions

Budget Management:

•           Help to Manage the function’s budgeting cycle and provide input to the budgeting process

•           Contribute to managing the function effectively within budget, and report accurately on progress made and challenges encountered

•           Help formulate initiatives that result in positive financial impact for the function and mitigate financial and operational risks

People Management

•           Help instil a culture of development, guidance and performance within the function

•           Guide, mentor and develop the relevant function team to take larger and more complex responsibilities

•           Identify and recruit key talent for the relevant function area

•           Provide clear top-down communication to employees and bottom-up feedback to top management

•           Set performance objectives, provide necessary support, evaluate/appraise direct reports, and provide regular feedback on performance

•           Establish a high-performance working environment within the function

FUNCTION ACCOUNTABILITY

•           Oversee employee care function, complaints, workplace investigations, and regulatory cases.

•           Ensure timely and consistent resolution of employee cases in line with labor laws and internal policies.

•           Develop and implement employee care policies, procedures, and governance frameworks.

•           Develop and maintain a continuous Improvement Framework to enhance employee care practices and workplace effectiveness.

•           Oversee the Internal Investigation Committee, including meetings, documentation, and follow-up on decisions.

•           Drive continuous improvement initiatives to enhance employee care services, workplace practices, and the employee experience.

•           Develop awareness and training programs on complaint procedures, employee rights, and professional conduct.

•           Coordinate with Human Capital Operations, Employee Experience, Legal, and other stakeholders to ensure effective case management.

•           Monitor employee care performance, complaint trends, and investigation outcomes.

•           Ensure compliance with labor laws, internal policies, and regulatory requirements.

•           Prepare periodic reports and provide data-driven insights on complaint trends, investigation outcomes, and employee care performance to support strategic decision-making.

STAKEHOLDER RELATIONSHIPS

KEY INTERNAL RELATIONSHIPS

•           NHC Functions

KEY EXTERNAL RELATIONSHIPS

•           Regulators

•           Government Entities

JOB REQUIREMENTS

EDUCATION PREREQUISITES

•           Bachelor’s degree in Business Administration or a related field is required

•           Master’s degree in Business Administration or a related field is preferred

PROFESSIONAL EXPERIENCE

•           Minimum of 7+ years of experience in Real Estate or in a related field, with at least 2 years of experience in a managerial position

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the required duties, responsibilities and job specifications/requirements.