وظيفة ممثل خدمة العملاء (Customer Service Agent) لدى DSV - Global Transport and Logistics بمدينة الرياض
Customer Service Agent
🏢 DSV - Global Transport and Logistics
تفاصيل الوظيفة
Customer Service Agent في DSV - Global Transport and Logistics، الرياض، السعودية.
نبذة عن الوظيفة
بصفك وكيل خدمة عملاء، ستكون مسؤولاً عن الحفاظ على معايير خدمة عملاء متميزة من خلال التميز التشغيلي في عمليات الشحن، والتوثيق السليم، وضمان التعامل الفعال والسلس مع جميع أنشطة الشحن للعملاء الحاليين والمحتملين، بما يحقق مصلحة DSV.
المهام والمسؤوليات
- تقديم أفضل خدمة عملاء في فئتها لجميع عملاء DSV.
- التفاعل مع العملاء والموردين لوضع إجراءات التشغيل القياسية (SOP) الخاصة بـ DSV وإبقاء العملاء على اطلاع بأوقات الوصول والتأخيرات أو مشكلات العبور، والمساعدة في ضمان تلبية توقعات العملاء أو تجاوزها دائمًا.
- ضمان أن تكون جميع المراسلات احترافية وفي الوقت المناسب ويتم التعامل معها بشكل مناسب باستخدام أفضل وسيلة، لكل من المراسلات الداخلية والخارجية.
- إرسال معلومات التوجيه، ومتابعة المنشأ، وتحديث العميل بالحالة في جميع المراحل حتى وصول الشحنة إلى السعودية.
- تحديث جدول التتبع بحالة الشحنة وإرساله للعميل يوميًا.
- التفاوض على الأسعار مع شركات النقل وتحديث جدول أسعار التصدير في SharePoint.
- إنشاء المهام في نظام CW1 لجميع شحنات التصدير.
- تقديم عروض الأسعار للوكلاء والعملاء لجميع استفسارات التصدير.
- المراقبة المناسبة، والتقارير، والتواصل والتنسيق مع العملاء وشركات النقل والموردين.
- تقديم تحديثات منتظمة للمدير المباشر.
- أي مهام أو مشاريع أخرى ذات صلة يكلف بها المشرف من وقت لآخر لتلبية احتياجات العمل.
الشروط والمتطلبات
- درجة البكالوريوس.
- 5 سنوات من الخبرة في عمليات الشحن.
المهارات المطلوبة
- مهارات تواصل ممتازة شفهيًا وكتابيًا.
- القدرة على تحديد أولويات المهام، وتعدد المهام، ومهارات حل المشكلات.
- القدرة على التصرف بنزاهة واحترافية وسرية.
- إجادة استخدام مجموعة Microsoft Office أو البرامج ذات الصلة.
عرض النص الأصلي للإعلان
Job Req Number: 95673
Time Type: Full Time
Position: Customer Service Agent
Location: Saudi Arabia, Riyadh
Role Summary:
As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.
Responsibilities:
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Time Type: Full Time
Position: Customer Service Agent
Location: Saudi Arabia, Riyadh
Role Summary:
As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.
Responsibilities:
- Always deliver best in class customer service to all DSV customers.
- Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
- Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
- Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.
- Update the tracking sheet with freight status and send to the customer on daily basis.
- Negotiate rates with Carriers and update the Export Rate sheet in share point.
- Create jobs in CW1 for all export shipments.
- Quote Agent & Customers for all export inquiries.
- Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.
- Provides regular update to the Line Manager.
- Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.
- Bachelor's degree
- 5 years of Freight operations experience.
- Excellent spoken, and written communication skills.
- Ability to prioritize tasks, multitask, and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient with Microsoft Office Suite or related software.
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
المصدر: LinkedIn — أُضيفت للموقع في 11 يونيو 2026