وظيفة مهندس خدمات ميدانية لدى John Crane في المدينة المنورة وينبع

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

Job Description

Purpose of role

We are looking for a highly skilled and service-oriented Field Service Engineer to join our Yanbu team. The ideal candidate will have strong expertise in mechanical seals and rotating equipment, combined with the ability to deliver prompt technical support, clear feedback, and exceptional service to clients. This role requires a proactive mindset, hands-on problem-solving ability, and a commitment to maintaining John Crane’s standards of excellence in the field.

Key Activities

• Conduct regular customer site visits to install and troubleshoot mechanical seals and associated equipment.

• Produce comprehensive seal observation reports, including detailed analysis and recommendations.

• Perform on-site and in-workshop repairs with precision and expertise.

• Assist end users during shutdowns and project commissioning.

• Support and maintain refurbishment contracts.

• Conduct measurements and site surveys while coordinating installations.

• Collaborate effectively with stakeholders, local teams, and agents.

• Participate in technical reviews to ensure the optimal performance of our products and services.

• Maintain and increase our company's market presence with key end users while identifying new opportunities within the assigned territory.

• Establish and nurture strong relationships with end users.

• Discuss and solve complex equipment issues & support project requirements for all customers.

Skills and Experience

• Bachelor’s degree in mechanical engineering or a closely related field

• Over 5 years of hands-on experience in engineering and field service, with a focus on mechanical seals and refinery rotating equipment

• Proven ability to perform effectively in proactive, multinational, and multicultural environments

• Strong technical knowledge of John Crane’s product portfolio, or demonstrated ability to rapidly acquire deep product understanding if not already held

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)