مجموعة Esposa تعلن عن وظيفة مستشارة زفاف ومندوب مبيعات في الرياض

About Esposa Group

Founded in 1987, Esposa Group is the most established bridal and evening fashion group in the region, with boutiques across Lebanon, Dubai, Saudi Arabia, and Qatar. Renowned for craftsmanship, creativity, and innovation, Esposa offers a curated selection of Lebanese and international designers, delivering a refined and memorable experience to every bride.

At Esposa, a gown is more than couture; it is a love story told through design, emotion, and craftsmanship.

About the Role

The Bridal Consultant is responsible for guiding brides-to-be in selecting their perfect wedding attire and accessories, ensuring a personalized and memorable shopping experience. This role involves understanding each client's vision, providing expert advice on bridal fashion, and coordinating with the boutique team to fulfil client needs efficiently.​

Key Responsibilities

Client Engagement

• Customer Satisfaction: Proactively seek and act upon customer feedback to ensure a superior shopping experience.​
• Greeting and Meeting: Adhere to ESPOSA's policies and procedures for approaching, welcoming, and interacting with clients.​
• Product Knowledge: Offer detailed information about various brands displayed in the boutique, including conducting analyses of respective brands and seeking technical training as necessary.​
• Client Attention: Provide attentive and enthusiastic service to all clients, ensuring a value-added experience.​
• Collaboration: Work closely with the Floor Coordinator to maximize client satisfaction and encourage repeat visits.

Sales and Inventory Management

• Trend Analysis: Monitor consumer buying patterns and inform the Shop Supervisor of any notable changes.
• Needs Assessment: Identify customer needs and match them with available gowns in the boutique.​
• Issue Resolution: Assist the Shop Supervisor in addressing and resolving client concerns.​
• Stock Coordination: Collaborate with the Floor Coordinator to ensure the boutique's inventory meets client demands, avoiding issues with out-of-stock or undeliverable gowns.​
• Software Proficiency: Utilize boutique software to process sales orders, receipts, invoices, daily journals, and generate reports.​

Dress Preparation and Delivery

• Client Specifications: Document client requests accurately and coordinate with tailors to ensure proper execution.​
• Dress Preparation: Prepare gowns according to client specifications prior to delivery.​
• Alterations: Perform necessary alterations and preparations for both incoming and outgoing items.​
• Issue Follow-up: Work with the Shop Supervisor and tailors to address any client dissatisfaction or changing requirements.​

Inventory Maintenance

• Display and Condition: Ensure gowns are in excellent condition and attractively displayed at all times.​
• Stock Counts: Conduct quarterly inventory counts and collaborate with the Shop Supervisor to address any discrepancies.​

Qualifications

• Customer Service Skills: Exceptional interpersonal skills with a focus on delivering outstanding customer experiences.​
• Fashion Knowledge: A strong understanding of bridal & evening fashion trends, designers, and styles.​
• Attention to Detail: Meticulous attention to detail, especially regarding gown fittings and alterations.​
• Technical Skills: Proficiency in using retail software for sales and inventory management.​

Working Conditions

• Schedule: Saturday till Thursday from 12:30pm till 9:30pm
• Physical Requirements: Ability to stand for extended periods and assist clients with gown fittings, which may involve lifting and adjusting dresses.​