Confidential Careers تعلن عن وظيفة مدير تقنية المعلومات في مكة وجدة

JOB PURPOSE:

The IT Manager is responsible for overseeing the full spectrum of the organization's information technology operations. This role serves as the central point of leadership across four critical pillars: Enterprise Resource Planning (ERP) systems, Technical Support, Cloud Infrastructure, and Cybersecurity. The IT Manager ensures that all technology systems are aligned with business objectives, reliably maintained, and protected against evolving threats - enabling seamless operations across the organization.

KEY RESPONSIBILITIES

:1. ERP - Enterprise Resource Plannin

• gManage, configure, and continuously optimize ERP systems to support business processes across departments (Finance, HR, Supply Chain, Operations, etc.
• )Lead ERP upgrades, patches, and module rollouts in coordination with vendors and internal stakeholder
• sDevelop and enforce data governance standards and ERP usage policie
• sProvide training and documentation to end-users and department administrator
• sMonitor system performance, troubleshoot ERP-related issues, and coordinate vendor suppor
• tEvaluate and recommend new ERP modules or integrations to meet evolving business need

s
2. Technical Support - IT Operations & End-User Suppo

• rtOversee the IT helpdesk function, ensuring timely resolution of hardware, software, and connectivity issu
• esDefine and enforce SLAs (Service Level Agreements) for all support tie
• rsManage and mentor the IT support team, including scheduling, performance reviews, and professional developme
• ntMaintain asset inventory, procurement processes, and lifecycle management of IT equipme
• ntImplement and maintain IT service management (ITSM) practices and ticketing syste
• msEnsure business continuity through proactive maintenance, backups, and disaster recovery planni

ng
3. Cloud Infrastructure - Architecture, Reliability & Scalabil

• ityDesign, deploy, and manage cloud environments to support business applications and data worklo
• adsOversee cloud cost management, resource optimization, and capacity plann
• ingEnsure high availability, fault tolerance, and disaster recovery capabilities across cloud servi
• cesLead cloud migration initiatives for on-premise systems where applica
• bleEstablish infrastructure-as-code (IaC) practices and automate provisioning workfl
• owsMonitor cloud performance, uptime, and SLA compliance using observability to
• olsCollaborate with development teams to support DevOps and CI/CD pipeline requireme

nts
4. Cybersecurity - Security Strategy & Asset Protec

• tionDevelop and implement the organization's cybersecurity strategy, policies, and framew
• orksOversee vulnerability assessments, penetration testing, and security audits on a regular b
• asisManage identity and access management (IAM), multi-factor authentication (MFA), and zero-trust security princi
• plesMonitor security events and manage incident response procedures, including investigation and remedia
• tionEnsure compliance with relevant regulations and industry standards (e.g., ISO 27001, NIST, GDPR,
• NCA)Conduct security awareness training programs for all s
• taffEvaluate, procure, and manage security tools including firewalls, endpoint protection, SIEM, and DLP solut

ions
Qualifica

• tions
  Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field - Master's degree or MBA is
• a plusMinimum 7 years of progressive IT experience, with at least 3 years in a managerial or leadershi
• p roleExperience in information technology space and solving various software and hardware pr
• oblemsHands-on experience managing ERP systems ( Microsoft Dyn
• amics)Proven track record in managing cloud infrastructure across major pla
• tformsDemonstrated experience leading cybersecurity initiatives and responding to security inc
• identsExperience managing IT helpdesk teams and end-user support oper
• ationsStrong technical problem solving and communication