وظيفة أخصائي تجربة العملاء لدى GIG Saudi بالرياض

Area of Knowledge:

• In-depth understanding of company offerings.
• Effective communication and problem resolution.
• Proficiency in customer management tools.
• Knowledge of internal procedures and escalation protocols.
• Handling customer interactions across phone, email, and chat.
• Strong listening and communication skills.

Key Responsibilities:

• Address customer inquiries and resolve complaints effectively.
• Ensure accurate information is provided to customers.
• Maintain high service standards and meet deadlines.
• Offer support, resources, and assistance to customers and team members.
• Monitor customer interactions and ensure issue resolution.
• Collect and implement feedback from customers and team members.
• Maintain necessary tools and equipment to support service functions.
• Other tasks as assigned by the direct manager.

Minimum requirements of role:

• Bachelor's degree in Business Administration, or related field.
• 0 to 2 Years of Experience in insurance or related field.