وظيفة مشرف استشاري سفر لدى Tumodo في الرياض

Role Summary

The Travel Consultant Lead/Supervisor is a role combining hands-on corporate travel booking role with operational and people supervision responsibilities. This position is responsible for delivering high-level travel services to key clients while ensuring smooth day-to-day operations of the support team, service quality, SLA adherence, and escalation management.

This role acts as the first line of operational leadership on the floor and a second-level escalation point for complex service or supplier-related cases.

Key Responsibilities

1. Travel Consulting & Client Service

• Provide end-to-end corporate travel services for assigned clients, including flights, hotels, rail, car rentals, and ancillary services.
• Manage complex, multi-leg itineraries and VIP bookings.
• Ensure full compliance with client travel policies and internal SLAs.
• Advise clients on best routing, fares, booking classes, exchanges, and alternatives.
• Handle ticketing, reissues, cancellations, refunds, and schedule changes.
• Coordinate with airlines, hotels, and suppliers to resolve disruptions and urgent travel issues.
• Act as a main point of contact for escalated client queries when required.

2. Operational Supervision & Floor Management

• Oversee daily operations of the travel support team.
• Ensure timely self-assignment of incoming cases by the team;
• Monitor and control queues across systems and channels
• Act as first point of contact for day-to-day operational questions from the team.
• Maintain clear communication channels between Support, Sales, and Account Management teams to ensure smooth coordination and client satisfaction.

3. Escalation & Case Management

• Take ownership of second-level escalations related to service delivery, SLA breaches, or supplier issues and ensure timely resolution of escalated cases.
• Take ownership of critical or sensitive queries when escalation is required.

4. Discipline & Attendance Control

• Monitor team attendance, punctuality, and adherence to working schedules via operational systems.
• Control login/logoff times and break schedules to ensure operational coverage.
• Ensure continuity of operations with minimal disruptions.

4. Quality, Knowledge & Continuous Improvement

• Support onboarding and on-the-job guidance of junior consultants.
• Share best practices, updates on travel regulations, and system changes with the team.
• Identify process gaps and suggest operational improvements.
• Maintain high service quality standards across all handled and supervised cases.

Requirements

• 5-7 years of experience as a corporate travel consultant in a TMC or business travel environment
• Strong hands-on experience with GDS systems (Sabre preferred; Amadeus/Galileo acceptable)
• Native Arabic speaker with high English proficiency
• Proven experience handling complex itineraries and corporate clients
• From 2 years’ experience as a team leader, supervisor, or acting senior role
• Strong decision-making and problem-solving skills
• High attention to detail and ability to work under pressure

What We Offer

• Competitive compensation with supervisory role uplift
• Clear career growth path into operations or support management roles
• Dynamic, international working environment
• Opportunity to influence operational processes and service quality
• Be part of a fast-growing travel tech company with global ambitions