شركة Confidential تعلن عن وظيفة مدير التجارة الإلكترونية في الرياض

We are seeking an experienced E-Commerce Manager to develop and execute the company’s e-commerce strategy in alignment with sales, marketing, and business growth objectives. The role will be responsible for improving online sales, digital customer experience, platform performance, profitability, and coordination across all e-commerce-related functions.

Key Responsibilities:

• Develop and implement the e-commerce strategy in line with company sales and business objectives.
• Improve the performance, profitability, and customer experience of the online store and digital sales channels.
• Plan and develop e-commerce systems, platforms, integrations, and digital tools.
• Oversee SEO, user experience, website performance, conversion optimization, and digital visibility.
• Manage digital analytics, e-commerce KPIs, customer data, and performance dashboards.
• Lead and coordinate content, design, development, and platform teams to achieve e-commerce goals.
• Coordinate e-commerce operations with Sales, Marketing, Customer Service, Warehousing, Finance, and other related departments.
• Develop and implement promotional campaigns, online offers, and sales initiatives in coordination with Marketing and Sales.
• Manage e-commerce service providers, including payment, shipping, delivery, content, marketing, and platform partners.
• Improve customer service processes related to orders, complaints, inquiries, returns, and after-sales support.
• Ensure best practices in store quality, payment security, customer experience, and operational reliability.
• Monitor legal and compliance requirements related to e-commerce operations.
• Analyze website traffic, customer behavior, sales, inventory, and conversion data to identify improvement opportunities.
• Detect technical issues and coordinate timely fixes to improve website content, performance, and customer experience.
• Prepare e-commerce performance reports and present insights to management and stakeholders.
• Analyze customer data and provide insights to support Marketing and Sales teams.
• Monitor competitor performance and benchmark the online store against digital experience, visibility, and performance standards.
• Review and update the e-commerce strategy and recommend new initiatives to drive growth.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, E-Commerce, or a related field.
• 7-10 years of experience in e-commerce, preferably within large companies or multi-channel retail environments.
• Experience in perfumes, cosmetics, luxury goods, beauty, retail, or consumer products is highly preferred.
• Proven track record in developing strategies that increase online sales and improve digital performance.
• Strong knowledge of e-commerce platforms, digital marketing, SEO, analytics, customer journey, and conversion optimization.
• Strong ability to manage vendors, platforms, integrations, and digital tools.
• Excellent leadership, research, troubleshooting, communication, and stakeholder management skills.
• Ability to adapt to evolving technologies, tools, and e-commerce trends.