وظيفة مساعد تجربة الضيوف شاغرة لدى Marriott Executive Apartments في الخبر

Company Description Marriott Executive Apartments, introduced in 1997 as part of Marriott International, is a corporate apartment brand offering upscale residential-style living for executive guests. The apartments provide the space, privacy, and ambience of a home environment, with separate bedrooms, workspaces, full kitchens, and laundry facilities to support longer stays. Each property reflects local design influences and features state-of-the-art technology, along with hotel-style services such as on-site dining, concierge, housekeeping, and fitness facilities. Regular social events help expat residents connect with others and settle into new surroundings. Properties, located internationally outside of North America, include studio to three-bedroom apartments designed for executive expats staying 30 or more nights.

Role Description The Guest Experience Associate is a full-time, on-site role based in Al Khobar, responsible for delivering personalized and efficient service to residents and guests. This role includes welcoming guests, managing check-in and check-out processes, handling receptionist duties, and coordinating reservations and inquiries. The Guest Experience Associate responds to guest requests, provides information about property services and local attractions, and ensures that guest concerns are addressed promptly and professionally. Daily tasks also involve maintaining accurate records, collaborating with housekeeping and other operational teams, and supporting regular social functions and resident activities to enhance the overall guest experience. The role requires consistent adherence to Marriott service standards and a focus on creating a comfortable, hospitable environment for long-stay executive guests.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken and written interaction with guests and colleagues.
• Candidates should possess Customer Service and Guest Experience skills, with a demonstrated ability to anticipate needs and provide tailored support.
• Candidates should possess Receptionist Duties skills, such as managing front desk operations, check-in/check-out, and guest inquiries.
• Candidates should possess Reservations skills, including handling bookings, modifications, and coordination with other departments.
• Relevant hospitality or hotel front office experience in a guest-facing role is beneficial.
• Proficiency in English is required; additional language skills are an advantage in an international environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced setting are preferred.
• Familiarity with property management systems or hotel reservation software is beneficial.
• Availability to work shifts, weekends, and holidays, as required in hospitality operations.