وظيفة ممثل خدمة عملاء لدى قطار الرياض في الرياض

Company Description Riyadh Metro is a major public transportation initiative designed to improve mobility and connectivity across Riyadh and surrounding areas. The network is focused on delivering safe, reliable, and efficient rail services for residents, visitors, and businesses. As part of a growing and modern transit system, Riyadh Metro emphasizes high-quality customer service and user experience at every touchpoint. Team members contribute to a culture of safety, accessibility, and continuous improvement in urban transportation.

Role Description This is a full-time remote role for a Customer Service Representative at Riyadh Metro. The role involves responding to customer inquiries via phone, email, chat, and social media, providing accurate information on routes, schedules, fares, and service changes. The Customer Service Representative will handle complaints and feedback, resolve issues promptly, and escalate complex cases when necessary. Day-to-day tasks include documenting interactions, updating customer records, and following standard procedures to ensure consistent service quality. The role also involves collaborating with internal teams, monitoring service updates, and contributing suggestions to improve customer experience and satisfaction.

Qualifications

• Experience in customer-facing roles such as Customer Service Representatives and Customer Support, with a focus on clear, professional communication.
• Skills in Customer Service and Customer Experience to handle inquiries, provide guidance, and maintain a positive interaction across multiple channels.
• Ability to drive Customer Satisfaction through timely issue resolution, active listening, and empathetic problem-solving.
• Strong verbal and written communication skills in English; additional languages are an advantage.
• Comfort working remotely with reliable internet access, strong time management, and self-organization skills.
• Basic proficiency with CRM systems, call center tools, and common office software.
• Prior experience in transportation, travel, or related service industries is beneficial.
• High school diploma or equivalent required; post-secondary education in communications, business, or related fields is a plus.