وظيفة مدير التجارة الإلكترونية والمتجر الإلكتروني لدى mkayn في مكة وجدة

mkayn is looking for an E-commerce & Marketplace Manager to take ownership of the day-to-day management, growth, and performance of our online marketplace.

The ideal candidate is commercially minded, hands-on, and able to manage the full e-commerce operation - from products and vendors to customer experience, sales performance, promotions, and marketplace growth.

• Manage the daily operations and overall performance of the mkayn e-commerce marketplace.
• Drive online sales growth and continuously identify opportunities to improve conversion and revenue.
• Manage product listings, categories, pricing, promotions, and overall merchandising.
• Recruit, onboard, and manage marketplace vendors and maintain strong relationships with them.
• Monitor orders, fulfillment, shipping, returns, and customer experience.
• Coordinate with marketing partners/team on digital campaigns, promotions, and seasonal activities.
• Analyze sales, traffic, conversion rates, customer behavior, and other key e-commerce KPIs.
• Identify issues affecting sales or customer experience and take ownership of resolving them.
• Improve marketplace processes and workflows to increase operational efficiency.
• Work with technical partners when website improvements, integrations, or new features are required.
• Monitor competitors and market trends and recommend new products, categories, promotions, and growth opportunities.
• Take ownership of achieving agreed sales and marketplace growth targets.

• 3+ years of relevant experience in e-commerce, marketplace management, or online retail.
• Strong understanding of e-commerce operations and the online customer journey.
• Experience managing products, orders, promotions, vendors, and online sales.
• Good understanding of digital marketing and e-commerce performance metrics.
• Strong analytical and problem-solving skills.
• Ability to work independently and take ownership of results.
• Good communication and coordination skills.
• Arabic and English communication skills.

Experience with multi-vendor marketplaces, CS-Cart, ERP systems, WhatsApp commerce, or the Saudi e-commerce market is a strong advantage.

We are looking for someone who does not simply maintain an online store, but actively owns its performance and drives its growth.