وظيفة أخصائي خدمة عملاء شاغرة لدى Watan Care في منطقة الرياض

Job Summary:

We are looking for a professional and customer-focused Customer Service Specialist to join our team. The ideal candidate will be responsible for providing excellent customer support, handling inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities:

* Respond to customer inquiries through various communication channels.

* Handle customer complaints and resolve issues professionally.

* Provide accurate information about services and procedures.

* Follow up with customers and ensure their needs are addressed.

* Coordinate with internal departments to resolve customer issues.

* Maintain accurate records of customer interactions.

* Ensure a high level of customer satisfaction and service quality.

* Work effectively within a shift-based schedule.

Requirements:

* Previous experience in customer service is preferred.

* Excellent communication and interpersonal skills.

* Strong problem-solving and organizational skills.

* Ability to work under pressure and handle multiple inquiries.

* Experience in healthcare, hospitals, clinics, or medical services is a plus.