IHG Hotels & Resorts تعلن عن وظيفة مساعد مدير مكتب أمامي في المدينة المنورة

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on procedures and taking the lead during an emergency or crisis

● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What we need from you

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Excellent verbal and written communication skills English/Arabic

● Excellent attention to detail

● Exceptional administrative and time management skills

● Willingness to work as part of a team and learn new things

● Must be Saudi talent

● Must Have Madinah/ Makkah Hotels experience

● At least 2 years of proven experience as Assistant Front Office Manager in Madinah or Makkah. Candidates must possess excellent operational knowledge of the hospitality sector and a strong understanding of local business trends and market dynamics.

● Must have hands-on experience with the Oracle OPERA PMS Front Office system.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.