Palomba General Trading تعلن عن وظيفة أخصائي مطالبات العملاء في الرياض

Customer Claims Specialist

Palomba General Trading LLC

Riyadh, Saudi Arabia

Full-time | On-site

About Palomba General Trading LLC

Palomba General Trading LLC is an international trading and business-development company headquartered in Dubai and operating across the GCC, Europe and selected international markets.

Our portfolio includes natural ingredients, botanical extracts, flavour systems, essential oils and specialised raw materials serving customers in the food, beverage, nutraceutical, pharmaceutical, cosmetic and fragrance industries.

We are seeking a Customer Claims Specialist to coordinate customer complaints, commercial claims and resolution processes across our international operations.

The Role

The Customer Claims Specialist will act as a coordination point between customers and internal teams when commercial, quality, documentation or delivery issues arise.

The role requires strong communication, structured problem solving and disciplined follow-up to ensure claims are properly documented, investigated and resolved.

Key Responsibilities

• Receive and register customer claims and complaints.
• Maintain accurate records of open and closed cases.
• Collect relevant information and supporting documentation.
• Coordinate investigations with Quality, Logistics, Commercial and Supplier teams.
• Monitor claim status and agreed resolution deadlines.
• Communicate professionally with customers throughout the resolution process.
• Support investigation of product, documentation, delivery and commercial issues.
• Coordinate corrective actions with relevant internal teams.
• Follow up suppliers when claims relate to supplied products or documentation.
• Review recurring claim categories and identify trends.
• Support preparation of credit-note or replacement documentation where appropriate.
• Maintain structured claim and complaint reports.
• Support root-cause analysis and corrective-action tracking.
• Prepare periodic reports for management.
• Monitor response and resolution times.
• Support continuous improvement of complaint-handling procedures.
• Maintain confidentiality and accuracy of customer records.
• Coordinate complex cases with management when escalation is required.

Requirements

• Bachelor's degree in Business Administration, Quality Management, Supply Chain Management or a related discipline.
• 2-5 years of relevant experience in customer claims, complaint management, customer operations, quality coordination or B2B customer service.
• Strong organisational and problem-solving skills.
• Excellent professional communication abilities.
• Strong attention to detail.
• Ability to coordinate several cases and stakeholders simultaneously.
• Excellent written and spoken English.
• Good Microsoft Excel and Office skills.
• Experience with CRM, ERP or quality-management systems is advantageous.
• Ability to work effectively across multiple departments.

Preferred Experience

Experience in one or more of the following sectors will be considered an advantage:

• International trading
• B2B distribution
• Food ingredients
• Pharmaceuticals
• Nutraceuticals
• Cosmetics
• Specialty chemicals
• FMCG
• Logistics or supply chain

Experience with customer complaints, CAPA processes, quality incidents or commercial dispute resolution is advantageous.

Arabic is useful but not mandatory.

Compensation & Benefits

SAR 13,000 - 18,000 per month, depending on relevant experience and qualifications.

The compensation package may also include:

• Annual performance bonus
• Private medical insurance
• Paid annual leave
• Annual flight allowance
• Professional development opportunities
• Employment and visa support where legally applicable

What We Offer

• International and multicultural working environment.
• Exposure to customers across GCC and international markets.
• Cross-functional collaboration with Commercial, Quality and Logistics teams.
• Responsibility for a clearly defined customer-resolution process.
• Professional development opportunities.
• Exposure to multiple industries and product categories.
• Career progression toward Senior Customer Claims Specialist, Customer Operations Manager or Quality & Customer Experience Manager.

Application

Candidates should submit an updated CV in English outlining relevant experience in:

• customer claims or complaints;
• customer operations;
• complaint investigation;
• quality or logistics coordination;
• CRM, ERP or case-management systems.

Applicants should also indicate:

• Current location
• Notice period
• Earliest availability
• Expected salary

Only candidates whose professional experience is reasonably aligned with the position will be contacted.

Palomba General Trading LLC evaluates candidates according to professional experience, skills and qualifications.