وظيفة أخصائي دعم فني أول الخط الثاني لدى Vodafone في الجيزة مصر

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Key Accountabilities & Decision Ownership

• Provide strong technical support in transmission
• Ensure proper and timely handling of individual/global complaints related to transmission area
• Development, Report and implementation of enhancement projects and work streams
• Implement preventive software correction packages on Transmission nodes to solve Transmission network problems
• Provide troubleshooting, analysis & problem solution for critical situations
• 24x7 2nd line support On Call for Transmission network emergencies reported by internal customers, to fix critical problems
• Attending On site Events if needed
• Implement and report transmission network activities to management for proper follow-up
• Follow the escalation & reporting procedure in due time
• Attend all assigned Trainings, Sessions, or workshops
  
  
  

Core Competencies, Knowledge, And Experience

• BSc in Telecom engineering
• Minimum 6 years of experience in relevant field
• Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN)
• Good understanding of MW planning basics
• Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent
• Good knowledge of BH nodes/Routers: HU or equivalent
• Good understanding for the GSM/3G/4G network
• Python Programming knowledge is a plus
• Automation & scripting Tools developing experience is a plus
• Good Communication/Management Skills
  
  
  

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.