وظيفة ممثل خدمة العملاء لدى ATMET - أتمت في السعودية

About Atmet Atmet is a Saudi software company that builds smart, practical digital tools designed to automate and simplify daily business operations. We develop intuitive applications that help e-commerce merchants and event organizers boost their efficiency using artificial intelligence. Our product, AtmetChat, is an AI agent and automation tool for e-commerce customer service, integrated with platforms like Salla, Zid, and Shopify via the WhatsApp API.

Job Description We are looking for a full-time Customer Service Representative to join our remote team. Your primary role will be to support e-commerce merchants using the AtmetChat app, answering their technical and operational inquiries, and conducting virtual meetings to provide live product demonstrations (Demos) to potential clients. Your performance will be measured against clear KPIs focusing on response time and the quality of solutions provided.

Key Responsibilities

• Respond quickly and accurately to inquiries from e-commerce merchants (specifically on Salla and Zid platforms) regarding the AtmetChat app.
• Manage and conduct live virtual product demonstrations (Demos) to explain the app's functionality and benefits to prospective clients.
• Provide primary technical support and assist merchants with onboarding, setup, and integration steps.
• Meet targeted Key Performance Indicators (KPIs), specifically focusing on Response Time and Customer Satisfaction rates.
• Document recurring issues, client feedback, and operational bottlenecks to escalate them to the technical development team.

Requirements & Qualifications

• Technical Background: A basic technical understanding with the ability to quickly learn and grasp SaaS (Software as a Service) systems and e-commerce platforms.
• Interpersonal Skills: Professional communication skills (both written and verbal) and the ability to confidently and clearly lead virtual video meetings.
• Language Proficiency: Absolute fluency in Arabic (spoken and written) is required for professional communication with our local merchants.
• Work Environment: High self-discipline, reliability, and excellent time management skills tailored for a fully remote work setting.
• Availability: Must be fully dedicated to a full-time schedule.