Almanea Co. تعلن عن وظيفة رئيس عمليات تقنية المعلومات في الرياض

Job Title : Head of IT Operations.

Business Line/ Department : IT Operations.

Reports to - Chief Technology Officer (CTO).

JOB DIMENSIONS: Number of Staff Supervised (Direct Reports): As per approved OS.

Financial Responsibility: Capex/Opex for IT operations.

Job Purpose:

The Job Holder is Responsible to. end-to-end delivery, reliability, and continuous improvement of IT operational services across Almanea's retail network. Leads four functions: Project & Program Management, Service Desk & Technical Support, Service Management, and Application Management.

Job Deliverables - Accountability.

Description :

• Deliverables
• Integrated IT Operations Dashboard
• Project & Program Portfolio Management
• Service Desk Performance & User Satisfaction Reports
• Application Portfolio & Performance Management
• Major Incident & Problem Management (RCA Ownership)
• IT KPIs, Capacity & Continuous Improvement Plan

Know How (applying of knowledge & skills in job tasks)

• Duties

Strategic IT Operations Leadership

• Define and execute the IT Operations roadmap aligned with Almanea CTO strategy.
• Establish and continuously improve the IT Operations governance framework.
• Serve as primary escalation point for all critical IT operational issues.
• Manage OPEX and CAPEX for IT operations within approved budgets.
• Drive a culture of accountability, service excellence, and continuous improvement.

Project & Program Management Oversight.

• Govern the IT project portfolio: priorities initiatives, manage dependencies, report to CTO.
• Ensure all IT projects are delivered on time, within budget, and to define quality standards.
• Champion PMI/Agile methodologies across the division.

Service Desk & Technical Support

• Oversee L1-L3 technical support for POS, ERP, in-store devices, and end-user computing.
• Define and monitor SLA targets and user satisfaction metrics.
• Ensure adequate staffing and tooling for Almanea’s retail calendar peaks.

IT Service Management

• Lead ITIL-aligned processes across incident, problem, change, release, and asset management.
• Produce regular service performance reports and KPI dashboards for the CTO.
• Partner with business units to capture requirements and deliver continuous application value.

Application Management

• Build Application management team with relative process and SOPs
• Oversee lifecycle management of enterprise and retail applications including ERP, POS, WMS, OMS, Aftersales and CRM.
• Manage application vendors, licensing compliance, and cost optimization.

Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.

Qualification and Experience :

• Minimum Qualification:
• Bachelor’s degree in computer science / information systems.
• Certified in ITIL 4 Foundation (mandatory); PMP or PRINCE2 Practitioner. COBIT, Azure/AWS preferred.
• Minimum Experience
• Minimum Experience of 10-12 years progressive IT experience; 5+ years in senior IT operations role. Retail or consumer electronics background strongly preferred.
• Proven experience is a must.
• Other Requirement (Skills Set)
• ITIL 4 (certification required)
• Enterprise IT infrastructure: networks, servers, cloud (Azure/AWS)
• Retail technology: POS,ERP, WMS, CRM, Stores Technologies HW/SW.
• ITSM tooling: Any
• Project management: PMP / Scrum or any equivalent one.
• Application management Lifecycle.