شركة جبيل وينبع للخدمات الصناعية (جابين) تعلن عن وظيفة رئيس قسم عمليات الحلول في الجبيل

Solutions Operation Section Head to work for RQEEM Company subsidiary of JABEEN Company.

Responsibilities:

• Manage smart city solutions across planning, implementation, operations, and continuous improvement stages.
• Support the development of integrated solutions covering connectivity, IoT, cloud, data platforms, decision support systems, enterprise applications, and collaboration services.
• Work closely with technical delivery, infrastructure, cybersecurity, and application teams to ensure successful solution deployment.
• Ensure smart city solutions are scalable, secure, reliable, and aligned with client needs.
• Translate business and client requirements into operational and technical solution requirements.
• Support the evaluation of smart city technologies, platforms, vendors, and service models.
• Oversee post-delivery operations and managed services for smart city solutions.
• Ensure high availability, service continuity, and effective performance monitoring.
• Lead service reviews, operational follow-ups, and daily/periodic performance discussions.
• Monitor infrastructure, applications, platforms, and service performance.
• Ensure smooth transition from project delivery to operations.
• Coordinate with delivery teams to resolve technical and operational challenges.
• Define, implement, and monitor Service Level Agreements and operational KPIs.
• Track solution performance, service availability, incident trends, and customer satisfaction indicators.
• Develop dashboards and service reports to support management visibility and decision-making.
• Identify operational gaps, risks, and improvement opportunities.
• Ensure compliance with internal governance, cybersecurity requirements, and client obligations.
• Drive continuous improvement initiatives across smart city services and managed operations.
• Act as a key interface for clients and internal stakeholders on smart city solution performance and service matters.
• Manage client escalations, major incidents, and service restoration coordination.
• Work with account managers and business teams to support client satisfaction and service growth.
• Collect and analyze client feedback to enhance solution quality and service experience.
• Support client discussions, solution presentations, and post-delivery improvement plans.
• Build strong relationships with stakeholders across business, technical, and operational teams.
• Manage resource planning across smart city solution lines and operational services.
• Coordinate with internal teams, partners, and vendors to ensure effective service delivery.
• Monitor vendor performance and ensure adherence to agreed scope, SLAs, and delivery commitments.
• Support capacity planning, workforce planning, and service readiness activities.
• Ensure proper documentation, knowledge transfer, and operational handover for deployed solutions.

Qualifications:

• Bachelor’s degree in Telecom, Information Technology, Electrical Engineering, Computer Science, Systems Engineering, or a related field.
• Professional certifications in one or more of the following areas are preferred:
• ITIL or Service Management
• PMP or Project Management
• Cloud, IoT, Cybersecurity, or Smart City-related certifications
• Enterprise Architecture or Digital Transformation certifications
• Minimum of 7 years of experience in ICT, smart city solutions, managed services, telecom, infrastructure, or digital transformation.
• Proven experience in managing smart city platforms, ICT solutions, service operations, or critical digital infrastructure.
• Experience in connectivity, IoT, cloud services, enterprise applications, command-and-control systems, decision support systems, or digital platforms.
• Strong experience in SLA management, KPI monitoring, incident management, escalation management, and service reporting.
• Experience working with clients, vendors, technology partners, and cross-functional technical teams.
• Experience in government, municipal, industrial city, telecom, or large-scale infrastructure environments is preferred