Red Hat تعلن عن وظيفة أخصائي تدريب لمنطقة الشرق الأوسط وأفريقيا في الرياض
Training Specialist MEA (Saudi nationals or Premium Residency holder)
🏢 Red Hat
تفاصيل الوظيفة
تعلن Red Hat عن توفر وظيفة Training Specialist MEA في الرياض، للسعوديين أو حاملي الإقامة المميزة، للانضمام إلى فريق خدمات Red Hat والمساهمة في نجاح العملاء من خلال تقديم حلول تدريبية مخصصة.
المهام والمسؤوليات
- بيع حلول وخدمات التدريب ضمن المنطقة باستخدام جميع العروض الترويجية والحزم المتاحة لتحقيق أهداف الإيرادات والحجوزات.
- تحديد وتطوير وتنفيذ خطط تدريب مؤسسية للحسابات الرئيسية.
- دعم مشاريع التحول في تقنية المعلومات الحالية والجديدة.
- زيادة مبيعات الدورات والشهادات للعملاء الحاليين.
- تحديد وتوليد فرص تدريب ميداني جديدة من خلال تقييم المهارات وقاعدة العملاء الحالية.
- إجراء مكالمات متابعة للحملات التدريبية النشطة في المنطقة.
- العمل كحلقة وصل مبيعات لفريق المبيعات الإقليمي ومديري الحسابات.
- إدارة موزعي وشركاء التدريب الإقليميين بشكل نشط.
- إرسال العروض والعروض السعرية للحلول المحددة لكسب عملاء جدد وزيادة مبيعات الحسابات الحالية.
- الرد على استفسارات المبيعات ومعالجة العملاء المحتملين وفقًا لاتفاقيات مستوى الخدمة لدى Red Hat.
- الترويج للمقاعد في الدورات ذات اللحظة الأخيرة أو "المعرضة للخطر" لتقليل عدد الدورات الملغاة.
- تطوير علاقات مع أصحاب المصلحة الرئيسيين للعملاء ضمن فريق الحساب لتنمية حجوزات وإيرادات خدمات التعلم ضمن الحسابات المعينة.
- المشاركة بفعالية في جلسات واستراتيجيات ومراجعات تخطيط الحسابات مع فريق الحساب الأوسع لتحديد ووضع عروض وحلول Red Hat التي تولد نتائج وقيمة إضافية للأعمال.
- التفاوض على أسعار وشروط خدمات التعلم.
- تحمل مسؤولية التنبؤ بحجوزات خدمات التعلم لمجموعة الحسابات أو القطاعات المعينة.
- تقديم القيادة التنفيذية طوال رحلة العميل، بما في ذلك مراحل ما قبل البيع وما بعد البيع.
- قيادة عروض خدمات التعلم في فرص العملاء المحددة؛ استدعاء وتوجيه تشكيل فرق الفرصة (مشاركة الخدمات) مع مدير الحساب.
- التعاون مع مدراء تطوير الأعمال وفرق الممارسات والحلول والشركاء والتحالفات والتسويق في المبادرات الاستراتيجية الأوسع وأنشطة تطوير الأعمال.
- توثيق أفضل الممارسات في عملية البيع والتسليم لإعادة الاستخدام والمشاركة مع فرق ممارسات الحلول في أوروبا والشرق الأوسط وأفريقيا (EMEA) والعالمية لتطوير محفظة حلول خدمات Red Hat.
الشروط والمتطلبات
- الجنسية السعودية أو حامل الإقامة المميزة (Premium Residency).
- القدرة على إنشاء وصياغة عرض القيمة؛ خبرة في بيع حلول التعلم.
- مهارات متقدمة في التفاوض والعرض التقديمي، خبرة في تسهيل ورش العمل والاجتماعات الفعالة.
- معرفة بتقنيات Red Hat أو التقنيات المنافسة التي تبني الثقة مع أصحاب المصلحة على مستويات مختلفة.
- فهم تأثير الأعمال على العميل وكذلك التأثير الداخلي للمشاريع من وجهات النظر القانونية والمالية وقابلية الدعم والتوسع وإعادة التكرار.
- خبرة في العمل في أدوار موجهة للعملاء مثل مهندس معماري أو مستشار أو في دور مشابه في مرحلة ما قبل البيع أو الخدمات.
- خبرة في بيع الخدمات بما في ذلك تطوير بيانات العمل (SoWs)، وطلبات المعلومات (RFIs)، وطلبات العروض (RFPs)، والتسعير، وتطوير العروض كبيرة النطاق، ورحلات العملاء.
- خبرة في قيادة والعمل ضمن فرق افتراضية وعبر وظيفية.
- سجل مثبت في إغلاق صفقات معقدة قائمة على الحلول.
- إجادة اللغة العربية والإنجليزية تحدثاً وكتابة.
- الاستعداد للمشاركة في السفر المنتظم لحضور اجتماعات العملاء والداخلية في منطقة الشرق الأوسط وأفريقيا (MEA).
المهارات المطلوبة
- مهارات متقدمة في التفاوض والعرض التقديمي وتيسير ورش العمل والاجتماعات.
- القدرة على بناء الثقة مع أصحاب المصلحة من خلال المعرفة التقنية.
- فهم شامل لتأثير الأعمال والمشاريع من نواحٍ قانونية ومالية وقابلة للتوسع والدعم.
- خبرة في التعامل مع العملاء كمهندس معماري أو مستشار أو في مبيعات الخدمات.
- مهارات قيادية للعمل في فرق افتراضية ومتعددة التخصصات.
- سجل نجاح في إتمام صفقات الحلول المعقدة.
عرض النص الأصلي للإعلان
About The Job
The Red Hat Services team is looking for a Training Specialist to join us in Saudi Arabia. In this role, you will help the Services Go to Market team be the catalyst for customer success the open source way by understanding our customers’ business and technical needs and by offering training services as part of Red Hat’s solutions. You will ultimately be accountable in alignment with the Sales account team for the successful adoption and value realization for the offerings and services our customers have purchased.
As a Training Specialist, reporting to a regional services manager, you’ll be responsible for an assigned region, market, or set of accounts.
What You Will Do
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
The Red Hat Services team is looking for a Training Specialist to join us in Saudi Arabia. In this role, you will help the Services Go to Market team be the catalyst for customer success the open source way by understanding our customers’ business and technical needs and by offering training services as part of Red Hat’s solutions. You will ultimately be accountable in alignment with the Sales account team for the successful adoption and value realization for the offerings and services our customers have purchased.
As a Training Specialist, reporting to a regional services manager, you’ll be responsible for an assigned region, market, or set of accounts.
What You Will Do
- Selling training solutions and services within the region using all available promotions, specials, and bundles to achieve revenue and bookings target.
- Identifying, defining, developing, and implementing corporate training plans for key accounts.
- Supporting existing and new IT transformation projects.
- Upselling courses and certifications to the existing customer base.
- Identifying and generating new on-site training from both skills assessment leads and the existing customer base.
- Performing follow-up calls on active training campaigns in the region.
- Acting as a sales overlay to the region's sales team and its account managers.
- Actively managing regional training resellers and partners.
- Sending proposals and quotes for specific solutions to gain new customers and upsell existing accounts.
- Answering sales queries and processing leads in accordance with Red Hat's service level agreements.
- Actively promoting seats in last-minute or "at risk" courses to reduce the number of cancelled courses.
- As part of the account team, develop relationships with key customer stakeholders to grow Learning Services bookings and revenue within your nominated accounts
- Actively participate in account planning and strategy sessions and reviews with the wider account team, to identify and position areas where Red Hat Learning offerings and solutions can generate additional business outcomes and values.
- Negotiate Learning Services pricing and terms
- Be responsible for and have the ownership of the Learning Services bookings forecast for the assigned group of accounts or sectors
- Provide executive leadership during the whole customer journey, including presales and post-sales phases
- Lead Learning Services offerings in specific customer opportunities; call for and guide the formation of opportunity teams (services participation) together with the account manager
- Collaborate with business development managers, solutions practices, the Partners and Alliances and Marketing teams on wider strategic initiatives and business development activities
- Capture best practices in the sales and delivery process for reuse and sharing with the Europe, the Middle East, and Africa (EMEA) and Global Solutions Practice teams to evolve the Red Hat Services solutions portfolio
- Ability to create and articulate the value proposition; experience in selling learning solutions
- Advanced negotiation and presentation skills, experience in facilitating effective workshops and meetings
- Knowledge of Red Hat’s or competitive technologies that engage and build trust with customer stakeholders at different levels
- Understanding of customer business impact as well as the internal impact of projects from a legal, financial, supportability, scalability, and repeatability points of view
- Experience working in customer-facing roles like an architect or consultant or in a related presales or services role
- Services selling experience including development of statements of work (SoWs), requests for information (RFIs), and requests for proposal (RFPs), pricing, large-scale proposal development, and customer journeys
- Experience leading and working in virtual and cross-functional teams
- Proven record of closing complex solutions-led deals
- Fluent Arabic & English communication skills
- Willingness to participate in regular business travel for customer and internal meetings within the MEA region
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
المصدر: LinkedIn - أُضيفت للموقع في 21 أغسطس 2026