وظيفة مستشار Oracle Fusion CX الوظيفي شاغرة لدى TMC Middle East في الرياض

TMC Middle East is currently engaged in a project with one of our prestigious customers in KSA.

We are seeking a highly capable 𝗢𝗿𝗮𝗰𝗹𝗲 𝗙𝘂𝘀𝗶𝗼𝗻 𝗖𝗫 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 expert to help TMC to deliver this assignment.

About the Role:

Position: 𝗢𝗿𝗮𝗰𝗹𝗲 𝗙𝘂𝘀𝗶𝗼𝗻 𝗖𝗫 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁

Location: Riyadh, KSA

Experience: 7+ Years

Preferred: KSA or Middle East Based candidates

Key Responsibilities

•Lead implementation and configuration of Oracle Fusion Sales and Fusion Service Management modules.

•Engage business stakeholders, gather requirements and translate requirements into system solutions.

•Configure business rules, workflows, automation and integrations across the Oracle CX ecosystem.

•Provide functional and technical expertise, troubleshooting and issue resolution for Fusion CX applications.

•Support data migration, system testing and user training to enable smooth adoption.

•Monitor Oracle Cloud CX enhancements and recommend best-practice process improvements.

•Work closely with developers, architects, business analysts and other cross-functional stakeholders.

•Maintain confidentiality and operate in accordance with Saudi labour laws and employment conditions.

Mandatory Experience and Skills

•6+ years of hands-on Oracle Fusion CX experience, specifically CX Sales and Service Management.

•Experience configuring business rules, workflows and automation in Oracle Fusion CX / Redwood.

•Experience leading end-to-end Oracle CX implementation and enhancement projects.

•Strong knowledge of Oracle Sales Cloud, Service Cloud and Customer Data Management.

•Working familiarity with Fusion BI, including OTBI and BI Publisher (BIP).

•Demonstrated experience in data migration, testing, user training, troubleshooting and solution delivery.

•Strong requirements analysis, problem-solving, stakeholder-management and communication skills.

•Excellent written and verbal English, including the ability to explain complex concepts clearly.

•Understanding of IT procedures, industry trends and enterprise technology landscapes.

•Proactive approach to identifying improvements and supporting business growth.

Preferred Experience

•Oracle Fusion CX certification(s).

•Real-estate industry experience.

•Experience with CX platforms, customer journey management and digital-engagement solutions.

Please share your CV with the title of 𝗢𝗿𝗮𝗰𝗹𝗲 𝗙𝘂𝘀𝗶𝗼𝗻 𝗖𝗫 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁

Mail ID : vigneshwari.sivalingam@tmc-employeneurs.com