مجموعة زيد الحسين وإخوانه للمقاولات تعلن عن وظيفة أخصائي دعم تقنية المعلومات في المدينة المنورة

Company Description Zaid Alhussain & Brothers Group, established in Riyadh in 1976, is a leading business group operating across multiple industries and offering diverse solutions and products. The group has grown through strategic partnerships, joint ventures, and investments, building a strong presence in local and regional markets. Supported by a skilled management team, dedicated workforce, and global collaborations, it is committed to delivering high-quality services to customers within and outside the Kingdom. Its extensive network of branches and operational centers ensures accessibility, reliability, and consistent service quality for a broad customer base.
Role Description The IT Support Specialist is a full-time, on-site role based in Medina. This role is responsible for providing day-to-day technical support for desktop computers, peripherals, and software used across the organization. The IT Support Specialist will respond to help desk tickets, diagnose and troubleshoot hardware and software issues, and ensure timely resolution to minimize downtime. The role includes installing, configuring, and updating systems, coordinating with vendors when needed, and maintaining accurate documentation of incidents and solutions. The specialist will also support users with best practices, contribute to IT process improvements, and help ensure the overall reliability and security of the IT environment.
Qualifications

• Candidates should possess strong skills in Technical Support and Help Desk Support, including experience handling user requests and incident management.
• Candidates should possess solid Troubleshooting skills, with the ability to diagnose and resolve hardware, software, and network-related issues.
• Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, maintenance, and peripheral support.
• Candidates should possess a good foundation in Information Technology concepts, operating systems, and common business applications.
• Relevant qualifications such as a diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Strong communication and customer service skills, with the ability to assist users of varying technical backgrounds.
• Ability to prioritize tasks, work under time constraints, and collaborate effectively with team members and other departments.
• Experience with ticketing systems, basic networking, and information security practices is an advantage