شركة Twareat Medical Care Company تعلن عن وظيفة وكيل مركز اتصال أول في الجبيل

Company Description Twareat Medical Care Company is a Saudi healthcare organization launched in 2010, providing remote area clinic support, medical equipment services, and direct medical care. The company operates Twareat Medical Center and Twareat Clinical Support Services, focusing on high-quality clinical care for patients and excellent customer service for clients. Twareat offers confidential, professional remote medical support, including radiology/teleradiology services and consultations to medical entities. Its extensive pool of field-experienced medical practitioners includes physicians, paramedics, and nurses across emergency medicine and primary healthcare. The manpower pool features more than thirty North American-certified emergency physicians, radiologists, and dermatologists who hold active academic positions at universities and medical schools.
Role Description The Senior Call Center Agent is a full-time, on-site role based in Jubail. This role is responsible for handling incoming and outgoing calls from patients, clients, and medical entities, providing accurate information about services, appointments, and clinical support. The Senior Call Center Agent will triage calls, document inquiries, and coordinate with medical teams to ensure timely responses and follow-up. Daily tasks include monitoring call queues, mentoring junior call center agents, supporting training activities, and ensuring adherence to service standards and confidentiality requirements. The role also involves escalating complex cases to appropriate medical or administrative staff and contributing to process improvements to enhance call center efficiency and patient experience.
Qualifications

• Candidates should possess strong customer service and communication skills, including clear verbal communication, active listening, and professional telephone etiquette.
• Candidates should possess call center operations skills, such as call handling, queue management, documentation, and basic reporting.
• Candidates should possess problem-solving and organizational skills, including the ability to prioritize tasks, manage multiple inquiries, and follow structured workflows.
• Candidates should possess teamwork and leadership skills, with experience mentoring or guiding junior staff and collaborating across clinical and administrative teams.
• Relevant qualifications such as a diploma or bachelor’s degree in healthcare, business administration, or a related field are beneficial.
• Experience in a medical or healthcare call center environment, familiarity with electronic medical records or scheduling systems, and knowledge of patient confidentiality standards are preferred.
• Proficiency in English; proficiency in Arabic is highly beneficial in serving local patients and clients.
• Ability to