Koraspond تعلن عن وظيفة مشرف وسائل تواصل اجتماعي في جدة

Job Title: Social Media Moderator

Company: Koraspond - 360° Marketing, Creative & Technology Agency

Location: Jeddah, Saudi Arabia (On-site)

Employment Type: Full-time

About Koraspond

Koraspond is a Jeddah-based 360° marketing, creative, and technology agency delivering integrated solutions across branding, digital marketing, creative production, and technology development. We serve a diverse portfolio of clients spanning automotive, healthcare, lubricants, hospitality, real estate, education, and institutional sectors - including some of the region's most recognized brands. Our work ranges from full brand identities and multi-platform campaigns to AI-powered digital products.

Role Overview

We are looking for a dedicated Social Media Moderator to manage community engagement across our clients' social media platforms. You will be the frontline voice of the brands we manage - responding to comments and messages, handling inquiries, escalating issues, and ensuring every interaction reflects the brand's tone and values. You will work closely with account managers and the content team to keep communities active, positive, and well-served.

Key Responsibilities

• Monitor and moderate comments, direct messages, and mentions across client accounts (Instagram, TikTok, Snapchat, X, Facebook, LinkedIn, YouTube)
• Respond to customer inquiries, complaints, and feedback promptly and professionally using approved response guidelines
• Escalate sensitive issues, complaints, or potential PR risks to account managers immediately
• Hide, report, or remove spam, offensive, or inappropriate content according to moderation guidelines
• Maintain response time and engagement rate targets across all managed accounts
• Log and categorize recurring inquiries, complaints, and feedback for monthly client reports
• Coordinate with client teams to obtain accurate answers for product, pricing, and service inquiries
• Support community engagement during campaigns, launches, and live events - including evening and weekend coverage when required
• Track audience sentiment and flag trends, viral moments, or emerging issues to the team
• Contribute insights from community conversations to improve content strategy

Qualifications & Experience

• Bachelor's degree in Marketing, Communications, Business, or a related field
• 1-3 years of experience in social media moderation, community management, or customer service - agency experience is a plus
• Strong knowledge of social media platforms, their features, and moderation tools
• Excellent written communication skills with a professional, brand-appropriate tone
• Experience with community management or social listening tools (e.g., Meta Business Suite, Sprout Social, Hootsuite) is an advantage
• Understanding of the Saudi/GCC market, culture, and audience behavior
• Ability to stay calm and professional when handling complaints or difficult conversations

Personal Attributes

• Patient, empathetic, and customer-focused mindset
• Quick thinker with sound judgment on when to respond and when to escalate
• Highly responsive, organized, and comfortable managing multiple accounts simultaneously
• Flexible with working hours to cover peak engagement times, campaigns, and events
• Discreet and professional when handling sensitive brand or customer information

How to Apply

Submit your CV to hr@koraspond.com with the subject line "Social Media Moderator - [Your Name]", or apply directly through LinkedIn.